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Alan Andrew

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Alan Andrew

Software User Documentation Specialist


Currently resides in: Gauteng, South Africa

Born in Cape Town South Africa

I am an independent specialist provider of software documentation and knowledge management solutions, helping you deliver serious brand value and user support for your software products.

I offer a high-quality technical writing service designing and writing online help, software and hardware user guides, user manuals, video tutorials, training guides and other forms of support literature that are relevant, informative and easy to use.

- To save time when a difficult situation arises that the user cannot intuitively figure out, a good instructional user guide should always be available to give assistance fast.
- To save money knowing that you are available should they need your personal assistance, you can reduce time and money spent on support.
- And by adding value with fast and effective support can be a key selling point, a reason your customer will choose your product over your competition.

Contact details

O: 011-827-2131

M: 082-451-2158


Web presence

Business Address

Bromhof, Randburg, South Africa, 2188


Professional Portfolios

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Whitepapers about my services

in Software User Documentation

Professional details

Current Position(s)

Owner - Technical Writing Consultant | Afour Technical Communication
Johannesburg, South Africa | 2004 - present

ICT and Telecommunications

Afour Technical Communication is an experienced, specialist provider of technical communication and rapid e-learning solutions, helping software organisations deliver software documentation and training efficiently - on line or in print.


Previous Position(s)

Technical Manager | SPS South Africa
2001 - 2004

ICT and Telecommunications

• Managed all IT and SAP infrastructure
• Design and development of interactive HTML and Flash-based training materials.
• All technical writing for SPS comprising detailed technical specifications, user manuals, training and implementation procedures.
• Designed and developed a Point-of-Presence website for the company.


Systems Manager | SAPO - SA Post Office
Pretoria, South Africa | 1996 - 2001

Transportation and Logistics

- Managed all IT and SAP infrastructure, user support and training.
- Defined all end user training for SAP R/3 - MM module as used in the division
- Created and presented training courses in computer literacy (PC, MS Windows, MS Word, Excel)
- Conceived and co-ordinated the design of SAP role-based courses with 3rd party training service providers
- Designed a SAP R/3-based corporate clothing ordering and dispatch software concept. Also created and presented training nationwide for SAPO.
- Developed a Business Process Improvement Project utilising the Balanced Scorecard and wrote all process and procedure documentation.


IT Specialist | TELKOM SA SOC LTD
1991 - 1996

ICT and Telecommunications

Head of Regional Information Services - Software Development and Executive Information Services. Built a Software Development department and managed many software projects.


Digital Telecommunications Technician | TELKOM SA SOC LTD
1985 - 1991

ICT and Telecommunications

Maintained large scale digital telephone switching systems.

Educational history

Tertiary

SAP Academy

1998 - 1998

SAP MM Certification - SAP Materials Management

Damelin

1993 - 1993

Dip. ProjM - Project Management

Damelin

1993 - 1993

Systems Analyst - Information Technology

Telkom College

1982 - 1984

N.Dip - Telecommunications

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