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Charles Cotter

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Charles Cotter

Nickname: 'The Postman because I always deliver'

Independent Training Facilitator/L&D Strategist


Currently resides in: Gauteng, South Africa

Born 19-03-1971 in Port Elizabeth South Africa

I'm an independent training facilitator and learning and development strategist with over 16 years industry experience in the field of human resources development.

Essentially, I'm an expert trainer, conference speaker, L&D management consultant, lecturer, strategic planning facilitator, assessor, marker and learning materials developer.

Contact details

charlescotter@webmail.co.za

M: 0845629446


Web presence

Business Address

Pretoria, Pretoria, South Africa


Professional Portfolios

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Negotiation Skills

in Slide-show Presentations

Job Evaluation and Grading

in Slide-show Presentations

Professional details

Current Position(s)

Independent Training Facilitator and L&D Strategist | Training and Learning and Development | Charles Cotter HRD Consultancy
Pretoria, South Africa | August 2004 - present

Academia, Education and Training

Core business functions:

Training Facilitation;
Learning and Development Consulting;
Learning Materials Development;
Assessment;
Lecturing;
Conference Speaking

I have facilitated training programs & offered L&D consultation in disciplines ranging from management, HRM, soft skills to business communication for companies in the following industries:

AU (Peace & Security)
Automotive (BMW; Nissan & Ford)
Broadcast media (Multichoice, Supersport & NEMISA)
Construction/Professional Services (Penny Farthing Construction, Hillary Construction & Miletus Consulting)
Education/Research (UNISA, ARC, UL & SMU)
Employee wellness (ICAS & Careways)
Engineering (Lesedi Nuclear Services & EBH Marine Namibia)
FET (Flavius Mareka; Elangeni; Ekurhuleni East; Sedibeng; Ehlanzeni & Capricorn colleges)
Financial Services (TIB Corporate Bank, SwaziBank; EcoBank, Bank of Namibia & SHA)
FMCG (Unilever)
Gaming (Sun International; Emerald Casino & Tsogo Sun)
Government Agencies (NIPMO, RAF, UIF, MRA, IEC, SEDA, ITAC, SASSA, SARS, NIPAM & NRF)
Legal (KZN & NC Legislatures & Legal Aid S.A)
Local government (Elundini, Amathole, Francis Baard, Dannhauser, Makana, CTMM, Ethekwini, CoJhb, NMMM, Ekurhuleni, Namakwa, Cacadu & Mogalakwena)
Manufacturing (Hulamin, Bridgestone S.A & Marley Pipe Systems)
Mining (Anglo Gold, Siyanda Resources, Samancor & NCS)
NGO (OUT)
Parastatal (Zambia FRA, Denel, DTF, TransNet, SANRAL, NPA & PSIRA)
Petrochemical (Advanced & SASOL)
Pharmaceutical (Aspen Pharmacare)
Power utilities (NamPower, ESKOM, FUNAE & City Power Jhb)
Public service (National Treasury, EC OTP, GPG, DHA, DRDAR, DPWRT, SAPS, DoH, DCS, DoE, DoT, DoL, DRD&LR, DST & DAFF)
Sugar Production (Illovo)
Telecommunications (SPTC & Vodacom)
Vehicle Tracking (Mix Telematics)
Water (Mhlathuze)

I have also offered public training programs for the following companies:

ABC
ABS
CCI
DHC
Dreamfinders
Dynamic Eagle
Dupleix Institute
EduNetworks
ExecuPrime
FOKAS Consulting
HighPro Skills
Intelligent Africa
IQPC
MarcusEvans
MBS
Mpisholo
Nkayelo
Nolwazi Africa
Ntyilo
PCE
Peganix
PPM
Precision HRC
Premier Conferencing
Rorisang Consultancy
Smart-Link Consultancy
Sterling Afrika
Summit/Supreme Management Consultants


Previous Position(s)

Faculty Member | Global e-learning Executive Diploma: Monitoring and Evaluation | Ibadan Business School
Ibadan, Nigeria | November 2013 - January 2014

Academia, Education and Training

Subjects/modules:

Results-based Monitoring and Evaluation
Project Input, Output, Outcome and Impact Measurement

Key Performance Area’s:

Concept paper delivery (teaching)
Case studies
Question answering
Uploading of session assignments


Training Facilitator | Training - Public and In-house | Joshua West
Cape Town, South Africa | April 2012 - December 2016

Academia, Education and Training

Facilitation and learning materials development of the following training programmes:

Technical Report Writing Skills
Financial Report Writing Skills
Root Cause Analysis
Project Management Skills


Vice President | Southern Africa Professional Trainers Association (SAPTA)
Pretoria, South Africa | 2012 - 2017

Academia, Education and Training

As part of my VP role in developing governing principles, I’ve drafted the SAPTA Code of Ethics and the provisional Constitution. I’ve been instrumental in devising the Professional Trainers Body of Competence and through a social media strategy, creating awareness of and building of the SAPTA brand.


External Marker | Human Resources Management | UNISA
Pretoria, South Africa | 2011 - 2016

Academia, Education and Training

Assessing assignments and examination scripts at the Bureau of Market Research in the following two (2), post graduate level subjects:

Business Research (BCom Honours)
Marketing Research (Post graduate diploma)

Assessing assignments and examination scripts at the Department of Human Resources Management in the following three (3) under graduate level subjects:

Management of Training
Strategic Human Resources Development
Human Resources Management


Training Facilitator and HRM/OD Consultant | HRM | Oceana HR Professionals
Johannesburg, South Africa | 2011 - 2013

Human Resources and Recruitment

Training Facilitation:

Powerful Presentations
Conflict Resolution and Management
Diversity Management
HRM for HRM Administrators
Business Writing


HRM/OD consultation:

Data Analysis and Report Writing of Organizational Climate Survey
Research, design and development of HRM module for On-boarding programme


Lecturer and Training Facilitator | Centre for Leadership and Management Development | Southern Business School
Krugersdorp, South Africa | 2011 - 2014

Academia, Education and Training

Facilitation and Materials Development for the following programmes:


Capital Projects
Communication - Interpersonal, NVC, Written and Public Speaking
Continuous Service Improvement
Corporate Governance
Credit Management and Debtor Control (Local Government)
Customer Service
Management, Minute-taking and Report writing
Management Practice
Middle Management Development
Occupational Health and Safety
Office Management and Administration
Policy Development
Public Participation (Local Government)
Public Speaking and Presentation Skills
Public Transport/Fleet Management Solutions
Risk Management and Internal Control


Lecturer | Informatics | University of Pretoria
Pretoria, South Africa | 2010 - 2016

Academia, Education and Training

Lecturing of the Strategic HRM module of the Information Technology Management Programme

Key performance areas:

Offering a 3 day lecture
Research, design and development of study material
Assessment of assignment and examination
Consultation with students
Academic administration and reporting


Training Facilitator and L&D Consultant | Training and HRD Consulting | Rantsane Mario Training Solutions
Johannesburg, South Africa | 2008 - 2017

Academia, Education and Training

Facilitation of the following training programmes:

Advanced Office Professional Management
Change Management
Conflict Management
Decision making and Accountability
Events/Protocol Management
HR Planning, Recruitment and Selection
Interpersonal Communication
Management skills
People Management skills
Project Management - basic and intermediate levels
Public Speaking/Presentation Skills
Report Writing Skills and Minute-taking
Supervisory and Team leadership skills
Skills Development Facilitation


Facilitator/Lecturer | School of Business Management | North-West University
Pretoria, South Africa | January 2008 - March 2009

Academia, Education and Training

Management Development Programme of the Department of Correctional Services Training modules includes:

Management Principles (Management Functions; Leadership; Team Development; Problem solving, Decision-making and Performance Management)

Strategic Management (Project management; Strategic management and Learning Orientation)


Lecturer | Varsity College and College Campus | Advtech
Johannesburg and Pretoria, South Africa | January 2005 - June 2009

Academia, Education and Training

Lecturing undergraduate subjects/modules:

Human Resource Management and Training
Marketing
Marketing Communication and Communication Science
Corporate Strategy (Diploma in Business Management)
Industrial Psychology I & III
Project Management


Lecturer and Subject Head/Co-ordinator | People Management and Development | Tshwane University of Technology
Pretoria, South Africa | July 2001 - September 2012

Academia, Education and Training

Preparation and delivery of scheduled lectures
Compiling of tests, assignments and examination papers
Assessment (of tests, assignments and examination papers)
Moderation (of examination papers)
Subject co-ordination/leadership (management of colleagues, co-ordination of academic schedules and maintenance of academic standards)
Student liaising, academic performance management and counseling
Academic administration, data capturing and semester reporting


Management Trainer and Programme Manager | Human Resources Development (PREMOS) | City of Tshwane Metropolitan Municipality
Pretoria, South Africa | 2000 - 2004

Government, Public Administration and Defence

Training Programme Co-ordination, Management and Administration
Training Needs and Situational Analysis
Instructional and Learning Materials Design and Development
Facilitation of training programmes and workshops
Formative and Summative Assessment
In-house Human Capital Management and People Solutions Consultant
Human Resource Development Project Management


Support Services Officer/Assistant Director level | Logistical Services (Asset Management) | City Council of Pretoria (CCP)
Pretoria, South Africa | 1997 - 2000

Government, Public Administration and Defence

Logistical Administrative and Management Services of the Corporate Asset Register. Report writing of executive level reports. Conducting of departmental asset verification audits and inspections and compiling of audit reports. Maintenance of computerized corporate asset register. Daily reconciliations. Financial management and administration of divisional budget.

Educational history

Secondary

Lawson Brown, Port Elizabeth, South Africa (1988)

Tertiary

North West University (NWU)

Mafikeng, South Africa | 2015 - present

Doctor of Philosophy (Ph.D) - Business Management (Learning & Development)

My thesis is focused on researching and constructing an internationally-relevant Learning and Development (L&D) scorecard and conceptual framework, which will enable the transformation of L&D practices into a strategic business partner.

Tshwane University of Technology

Pretoria, South Africa | 2006 - 2010

Master of Business Administration (MBA) - Management and related

Management and related subjects x 15 and a Dissertation

Rand Afrikaans University

Johannesburg, South Africa | 2003 - 2004

B.A Honours - Human Resources Development

HRM and HRD subjects

UNISA

Pretoria, South Africa | 1996 - 1999

B.A - Communication and Industrial Psychology

Communication and related subjects

Achievements

Awards

SlideShare - achievement of 300k views globally | 2017

Surpassing the milestone achievement of 300k views and 18k downloads globally of portfolio of 97 slide-show presentations

SlideShare - Top 5 percent most viewed content | 2014

Recognition as Top 5 percent most viewed content in 2014 (over 40 000 views)

Slideshare - Top 5 percent of most viewed content | 2013

Recognition as Top 5 percent of most viewed content (4037 views)

Top 10 percent most viewed LinkedIn profiles | 2012

Top 10 percent most viewed LinkedIn profiles in 2012 in celebrating LinkedIn's milestone of 200 million members

Chartered HR Practitioner | 2004

Learning and Development Specialist

Top Achiever Sales/Marketing Management | 1994

Passed course with distinction and awarded top achiever out of 45 graduates - Damelin Management School

Top Achiever Middle Management Development Programme | 2001

Passed the MMDP with distinction and awarded the top achiever out of 48 graduates - Technikon Pretoria

Top Achiever BA Honours | 2004

Received a financial reward and merit certificate as the best student and top achiever out of 42 graduates - RAU

Top Achiever MBA | 2007

Received a merit certificate, book prize and floating trophy as the overall top achieving 2nd and 3rd year student, out of 34 students - TUT Business School

Shortlist and nomination

Vice President (SAPTA) | 2012

Nomination and unanimous election as the Vice President of the Southern Africa Professional Trainers Association (SAPTA)

media exposure

LinkedIn Publishing | 2014

Publication of the following 5 articles (over 2k views)

5 Reasons why VR & related technology-enabled devices are unlikely to be the next leap in learning in S.A
The Seven Characteristics of Exceptional PRESENTers
High Impact Business Writing - Mastering the 6 step Process
High Impact Business Writing - The Look and Feel Components
High Impact Business Writing - Applying 20 Best Practice Writing Principles

SAfm | 2013

Invited, in my capacity as a subject matter expert, to participate in a SAfm The Talk Shop, live radio talk show, hosted by Masechaba Mtolo, on leadership succession planning and development.

Star Workplace | 2004

In recognition of my stature as an authority in the field of leadership, I was re-invited to participate in the prestigious CEO Leadership Summit - Models and Mindsets for the New Mandates. This forum draws together the top business leaders (including Brand Pretorius, Russell Loubser, Wendy Lucas-Bull and Gugu Moloi), academics (including Prof. Frank Horwitz and Nic Binedell) and gurus (including Tony Manning and Christo Nel) in a roundtable dialogue event culminating in the national publication and circulation of their collaborative intellectual contribution.

In recognition of my stature as an authority in the field of leadership, I participated in the prestigious Leadership Forum Summit 2003 - Leadership Best Practice.

Workinfo.com | 2003

Re-engineering S.A Leadership: Awakening the leadership genius within yourself and your followers

SAfm | 2012

Invited, in my capacity as a subject matter expert, to participate in a SAfm Forum @ 8, live radio talk show, hosted by Xolani Gwala, on leadership values and how to transform leadership at all levels of society.

Career Success magazine | 2003

Re-engineering S.A Leadership: Creating a Corporate Leadership DNA

People Dynamics magazine | 2002

High Premium Leadership Currency: Delivering the Total Leadership Experience

The Pivotal Roles of People Development-focused Managers

HR Future magazine | 2011

HRD under the Spotlight

Child's Play - Leadership Lessons

Competitive Accomplishments

Silver medal | Wally Hayward marathon | 1997

Completed standard 42km marathon in 3h 13 minutes

Bronze medal | Comrades ultra-marathon | 1997

Completion of Pmb-Durban ultra-marathon in 9h13minutes

Academic Achievements

Passed Middle Management Development Programme with distinction | 2001

Passed course work 87 percent

Passed BA Hons with Distinction | 2004

Passed coursework 76 percent

Passed MBA with Distinction | 2010

Passed course work cum laude 78 percent

Dissertation titled, Measuring the Strategic Impact and Value of HRD Practices: A Business Management Perspective 73 percent

Other Achievements

Proud father | 1999

Proud father of two children, Dylan (17) and Courtney (13)

Activities

Memberships

Southern Africa Professional Trainers Association (SAPTA)

Vice President, 2012 - present

My strategic role is to direct, guide and actualize the SAPTA vision of instilling, fostering and quality assuring a culture of professionalism amongst occupational trainers and to be the custodian of the rights, interests and needs of trainers.

Furthermore, my role as Vice President entails the establishment of a governance framework/structure and principles inclusive of the SAPTA Constitution and Code of Ethics. I’ve been instrumental in devising the Professional Trainers Body of Competence (PTBoC) and through a social media strategy, creating awareness of and building of the SAPTA brand.

I'm also currently an Affiliate member of SAPTA.

Other Activities

Sports

Spectator, social golfer, sports betting and blogger, 2011 - present

Sports viewing, social golfer and Sports blogger of rugby, horse racing and football

Testimonials

Henk Wasserman

"If there is one trainer I would recommend working with, it is Charles. Charles is an ambassador for trainers and deals with any training matters in the most professional way. His knowledge, experience and insight into training is mind blowing. As a prominent figure in our industry, Charles is a true leader and is respected by his peers. His passion for training is second to none. He truly is one of only a few professionals I know who gives 100% ALL THE TIME. His clear vision of training puts him ahead of his time and that is why I follow Charles and his work so closely" - 2017

Sabreen Jabali

"I am writing this letter of recommendation for Charles Cotter. I worked with Mr. Charles as a Freelancer for the 2016 year and as part of Trainer in one of our project in Saudi Arabia, of which I ‘m the Director for the project. Mr. Cotter showed his professional experience and highly performance for all sessions, his adaptability and flexibility, and his overall attitude towards the top management, learner and administrators. He is also coach talented. For these reasons and many more I highly recommend Charles Cotter for a position at your department. Should you need a further reference or information, please do not hesitate to contact me at the email address below." - 2017

Dumisani Ncube

"Charles is a great person to work with, bringing expert knowledge, integrity and a very easy to work with approach. In each of my engagements with Charles, he, myself and the teams involved were able to collaborate very effectively on the project from start to finish. In particular, the end results stood out in my mind. Charles built excellent rapport with trainees which persisted without issue long past the expected revision date. Additionally, an often neglected area is documentation - Charles delivered high quality documentation which allowed for very efficient transfer of knowledge. He goes beyond being a trainer to brand Ambassador. Thank you Charles for the professional work we will continue to use you and would recommend you to other skills development providers. I can stand as reference to your work. " - 2017

Mercy Situmbeko

"Charles has trained various groups of employees in NamPower on different courses. The feedback from the Learners has been impressive in terms of learning having had happened and being applicable on the job. Results have been visible after at 2 months of attending specifically the Technical Report Writing course" - 2016

Oscar Emetuei

"After my Joburg2016 Masterclass in January 2016, with Charles as one of our speakers, I want to say, Charles is a force to be reckoned with in the Training and development industry. All our delegates scored Charles 95%, as they were blown away by his vast array of knowledge - simple and easy engaging approach.

I highly recommend Charles as an excellent trainer, motivator and challenger to get the best out of any team which wants to achieve consistent exceptional results that truly differentiate it from competitions. But most importantly, his training models result in immediate tangible results that drive the financial bottom line in today’s challenging marketplace.”
" - 2016

Gert Oberholster

"Charles is a very self motivated individual with a huge passion and drive for developing and growing his learners.

He has developed excellent training materials and slides and is a true professional when it comes to presenting and facilitating.

Charles is also an excellent public speaker at conferences and events.

He gives a lot of input as a SAPTA chairperson and it is an honor to work with him on training assignments.
" - 2016

Nicholas Geza

"As a conference organizer (Knowledge Integration Web) , We contracted Charles Cotter to facilitate at our Skills Development conference held on the 25th-26th of February 2016, . All delegates gave him glowing feedback. We would not hesitate to engage Charles to speak at our conferences again in the future and would recommend him without hesitation as a speaker to any organization. " - 2016

Floyd Khazamula

"Charles is a very detailed-orientated person & produced great results for our Ntyilo Training & Concierge Services (Pty) Ltd Workshop. From the onset, in consultation with Charles, he was able to demonstrate his expertise & he is certainly not the guy who takes all the business coming his work. He is a true honest professional & would use his skills for future endeavors. the scope of SMMEs & the desire to help this companies grow is beyond articulation when you associate with Charles. Ntyilo Training & Concierge Services (Pty) Ltd growth will forever be indebted to your skillful facilitation & brand development marketing approach in your strides" - 2015

Muctaru Kabba

"Charles Cotter is passionate about learning and development. He combines this passion with a thirst for knowledge on his subject matter, an attention to details, and integrity. He is a credit to the training profession." - 2015

Nkululeko Ngubane

"Charles is a brilliant speaker and facilitator, he facilitated for my company (Dynamic Eagle Training and Networking) and the delegates were mesmerised by his delivery, it was indeed a captivating experience. I will recommend Charles to anyone who is serious about quality and top class facilitation. He is very insightful. " - 2015

Sharon Shakung

"I’ve had the pleasure and the honour of working with Charles as a Professional Trainer when I was a Corporate Training Manager some time ago, and as an associate in recent times. Charles is a highly knowledgeable, experienced and passionate HRM professional, and a very consistent, honest and reliable person. I look forward to on-going relations and further, successful collaborations." - 2014

Mofoyeke Omole

"Charles is a very knowledgeable individual with great teaching skills. We have benefited immensely from his wealth of experience especially in the area of Monitoring and Evaluation Management." - 2015

Joe Katapa

"Charles Cotter is a fantastic presenter who gives nothing but the very best. He is very knowledgeable and has an exceptional ability in capturing the attention of his audience." - 2014

Ayoola Adewale

""Mr. Cotter is a highly resourceful person, he is a widely travelled training and Development professional who passionately delivers subject matters assigned to him. He is an expert in Business and Project Management and one of the Key faculty members of the Ibadan Business School, Nigeria." " - 2014

Christa Loots

""Charles was a trusted team member focused on delivering the best methods and latest research, his eye for detail and command of the language makes him an excellent communicator, combined with a real caring for his candiates in the training class as well as an ability to create active debate, he ensures the development of all involved. He does underpromise and overperform."" - 2013

Salome Visagie

""Charles excelled as a trainer and facilitator on all levels of generic management training at the CTMM. He has an exceptional ability to read his audience and appropriately adapt his transfer of knowledge. He successfully managed various programmes, presented both in-house and external, the Junior and Middle Management programmes, Supervisory/Team Leadership and Personal Mastery programmes."" - 2013

Mariek Dettbarn

""Charles is a dedicated professional, who always delivers the highest quality and standards in all he does. I would strongly recommend him for any training and facilitation an organisation might need."" - 2013

James Chaitwa

""Charles is an accomplished independent Education, Training and Development Practitioner, specializing in management training. He has been our facilitator and we have received excellent feedback every training session."" - 2013

Remy Oyejide

"Top Qualities: Great Results, Expert, Good Value" - 2013

Ransom Quao

"Top Qualities: Great Results, Expert, Good Value" - 2013

Prof.Ian Strydom

"Charles is very professional and has an in depth knowledge of his field (HR), both practical and theoretical. He delivers on time as agreed and consistently delivers work of a high quality. He gets along well with people at all levels of the corporate hierarchy and is a person of sober habits. I recommend him for any assignment for which his skills and experience makes him a candidate." - 2012

Dr. Karel Lessing

"Charles is a very dedicated and hard working individual." - 2012

Derek Hendrikz

"Charles is a brilliant occupational trainer and academic. I have worked with him many times since 1994 and he regularly runs management and business related workshops on my behalf. Delegate’s feedback on his work is always phenomenal, and without exception he produces highly satisfactory results. Where a training facilitator is needed I recommend Charles highly!" - 2012

Prof. Deon Tustin

"Charles is a very meticulous and remarkably enthusiastic person. He has an innovative business mind that further supports his creative talents." - 2013

Aubrey Mfundo

"Charles is highly Qualified, talented and a great business acumen. Very resourceful and reliable and dedicated and results driven individual." - 2012

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