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Currently resides in: Gauteng, South Africa
in Germiston South Africa
Having worked within the industry for over 13 years, I have developed a wide range of skills that would meet, and exceed the expectations for the role. I started at the bottom of the industry and have worked my way up General Manager and Assistant Manager of Operations, Planning and Support.
During my career I have had many achievements, including drafting and implementing the SOP for a group of hotels and resorts. I also opened new units for the group and implemented everything from the ground up.
I am a natural leader and takes on work pressure with ease. My communications skills and interpersonal skills are very good and I work well, both within a team and individually.
Travel, Tourism and Hospitality
Responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives. To achieve this, the hotel should be run in accordance with the Standard Operating Procedures and Policies as set out by the company.
To see to the implementation of optimal and attractive products and services required to address the hotel’s target groups, based on pre-agreed marketing plans and budgets. To ensure the correct production and distribution of information and promotion materials as agreed to.
To plan, execute, and finalize projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan.
To manage the operational area in such a manner that customer satisfaction and budgeted profit margins are achieved and that a good company image is projected, thus ensuring continued growth.
Improving and maintaining brand awareness and marketing through exploring new and different avenues. Compiling proposals for new developments and management opportunities.
Opening of new units and implementing Standard Operating Procedures
General running of restaurant
Improved food cost from 53 percentto 35 percent
Completed all RGM modules
General hotel management.
Particular focus on Rooms Division and Admin Department.
Conducted all disciplinary hearings.
1995 - 1996
SBE - Town and Regional Planning
1990 - 1994
A1 Mens League winners
Top 10 Pupils
Player, 1994 - present
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