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Executive Job Listing

Client Success Director

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Contact Ginkgo Agency:
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Industry: Other

Date posted: Tue, 13 Feb 2018

Location: Johannesburg,

Expires: Sat, 14 Apr 2018

Compensation: R60000 - R70000

Reference Number: CSDFeb2018

Job Description

Ginkgo is looking for a confident, authentic and professional client advocate within our Agency to manage our business relationships with our clients. This person should have a proven track record account management, and be passionate about client service. The Client Success Director maintains a deep knowledge of the clients’ business, industry and competition and is ultimately responsible for the overall success of the clients’ marketing programs.

At Ginkgo, our clients commission us to produce editorial and brand content in a photo-journalistic style that is compelling and resonates with their audience. We deliver narratives of value by applying best practice to extracting story, creating solutions at scale and understanding Audiences.

Ginkgo is built on a sense of purpose. We believe that we can do life better by challenging norms.

Position Summary:

Location: JohannesburgReports to: Managing Director
Works with: Management Team, Project Management and Production Team, Content Team, and Finance Team

Key deliverables:

  • Builds strong working relationships with clients
  • In depth knowledge of client’s business, industry and competition
  • Drives the strategic direction of the account
  • Pitches and defends agency work, concepts and proposals
  • Ensures the work is on brand and achieves client goals

This role is responsible for providing strategically sound solutions to the clients’ business. The Client Success Director, together with the Managing Director and Senior Management, will responsible for writing strategies and proposals and providing cost estimates and statements of work for clients, as well as continuously looking for opportunities to cross-sell and up-sell Agency value. The Client Success Director understands all the solutions the Agency has to offer and knows how to package them up in the best way to solve the clients’ problems.  He/she will oversee on-time, on-budget, profitable and high-quality deliverables for projects delivered by the Agency Project Managers.

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