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frequently asked questions

Managing Your Profile

  • I have not received the verification email. What now?

    Check your junk mail folder to see if the email message was mistakenly identified as spam. You can resend the verification email or send an email to requesting activation of your account and the Who's Who SA team will assist you. Remember to add our address to your safe sender's list for future communications!

  • I forgot my login information. How can I retrieve it?

    For forgotten passwords, click on the member sign in link and then click on the 'Forgot your password?’ link. You will be redirected to another page where you will be prompted to enter the email address you registered with. You will then receive an email with a one-time login, allowing you to access your profile and create a new password.

    In the event that you have forgotten or misplaced your username (this is the email address you used to create your profile) you can contact Who's Who SA directly by phone or email and we will assist you. You will be issued with a new username as soon as possible.

    Tip: Choose a password that you will find easy to remember. Include numbers, capitals and symbols to make your password impossible to crack.

  • Why has my account been restricted?

    If your account is not activated once you have clicked on the link in the confirmation mail we have sent you, please contact us and one of our site administrators will activate your profile.

    Your account may also have been restricted due to identified abuse of some sort. The account could be restricted whether the abuse was intentional or unintentional. The restriction is often released after some guidelines are provided by Who's Who SA and acknowledged by the member.

  • I am having a problem uploading my photograph, what are the requirements?

    If you are having a problem uploading your photograph to your Who's Who SA profile, make sure it meets the requirements. The image must be at least 176 x 235 and a JPG file. If you still are having a problem please contact Who's Who SA directly by phone or email and we will assist you as soon as possible.

  • Do I have to display my contact information?

    You can choose whether to display your contact details to the public, or to keep them hidden. We strongly advise that you do not include any personal contact information in your profile unless you want the public to contact you.

  • How do I edit my profile?

    Once you have logged in, follow the prompts which appear on your profile page to edit, upload and update the information contained in your professional profile. If you need assistance in updating a particular aspect of your profile, contact us by phone or email and we’ll guide you through the steps.

  • I would like to remove my profile, how do I go about doing this?

    We’ll be sad to see you go, but if you would like your profile removed completely from Who's Who SA please email your request to, along with your username, profile url and the email address you used to register on the site - this information is for security purposes - and we will delete your profile.

Messaging and Contacting Other Members

  • Which members can I network with?

    Who’s Who SA members whose profiles were added by our site administrators typically don’t manage their own profiles, and are therefore not contactable through our messaging system. Users are able to message members who, like themselves, have created and manage their own profile and have opted in to receive messages and contact requests from other site members. Start by clicking on the ‘Add as Contact’ link on their profile - once the member has accepted your request, you will be able to message them using the ‘Send Message’ link on their profile.

  • I do/don't want to be contactable or receive messages on my Who's Who SA account. How can I ensure this?

    Log in to your Who's Who SA profile and click on your Account tab. Under the ‘Social Networking Settings’ you can choose to receive messages and receive contact requests from other site members, as well as communication and marketing emails from Who's Who SA. Click on the appropriate ones to activate. Leave blank to de-activate. Emails will be sent to the email address you provided in your account information. Please make sure this email address is the one you're currently using.

  • Who can message me?

    Only once you have confirmed another member as a contact, can they send you a message. You are free to accept and reject contact requests at your discretion.

  • What happens when I message someone?

    When you send a contact a message, your message will appear in their Who's Who SA Inbox and an email notification will be sent to their email address.

  • Are messages private?

    Yes, messages are only visible to the two parties and can only be viewed when logged in to your Who’s Who SA account.

  • How do I report a suspicious or abusive message?

    To report a user for a harassing message, please use our feedback form or email us directly at We do not support the sending of spam/ unsolicited messages of any kind.

  • Can I attach a file to a message?

    Currently, you cannot attach files to your messages. However, you are free to include links to anything on the Internet.

  • Can I retrieve or unsend a message once it has been sent?

    No, unfortunately sent messages cannot be retrieved or unsent.

Privacy On Who's Who of Southern Africa

  • How do I find profiles on Who's Who SA?

    Profiles can be found by typing a name and surname into the search bar located top right on all Who's Who SA pages. If you would like to send suggestions of noteworthy profiles to be added by our site administrators, please contact us by phone or email and we will invite them to join our site, or create a profile for them. Remember that you are free to invite all your friends and colleagues from your various social networks to join.

  • Who can view my Who's Who profile and how much information can they see?

    Anyone who does an online search for you by name can view your profile. Who's Who SA profiles appear high in search engine rankings. Profiles can also be found by searching within the Who's Who SA site. All details which you have added and allowed to be made visible on your profile can be viewed by the public.

  • Who can see my contact information?

    If you decide not to publish your details, these details will be visible only to yourself and the Who's Who SA team. It is advised that you do not include any personal contact information in your profile unless you want members of the public to contact you. We respect our users’ privacy and would never use or disclose your personal details unless permitted to do so.

  • What are the best practices I can follow to protect my privacy?

    In order to protect your privacy online, we suggest that you publish only those details that you would be comfortable disclosing in the ordinary course of business to your Who's Who SA profile; make use of our display and control settings to manage this. Use a password that only you will know and that will not be easily guessed by others. If you use a public or shared computer, make sure you log out properly when you leave.


  • What is the value of joining Who's Who SA?

    Who's Who SA is an extremely powerful networking and business tool. The site boasts thousands of biographies of noteworthy Southern Africans in various fields of expertise. While the site is a reliable guide to the Who’s Whos of the region, it is also a great platform for professionals 18 years and older to create a network of associates, while promoting their professional experience. As a Who’s Who SA member you can manage your online reputation and control what others see about you.

  • How much does WWSA membership cost?

    You do not have to pay to register and create your profile on Who's Who SA. At some point in the future, we may introduce Premium User Features at a minimal cost, but basic membership will always remain open and free.

  • I have been contacted by Who’s Who SA to pay to become a member. Isn't membership free?

    Membership to Who’s Who of Southern Africa is, and will always be, free of charge. There are a number of scams, whereby professionals are tricked into paying membership fees in order to be included in a directory of sorts. Please send an email to detailing your experience so that we can warn others against these practices.

  • Which countries does the Southern African region include?

    The Southern African region includes South Africa, Namibia, Botswana, Zimbabwe, Lesotho, Swaziland and Mozambique. For the purposes of our website we've extended the definition of the area to include profiles of people from Angola, Zambia, Madagascar and Malawi. Noteworthy individuals from these countries will be featured, and all people living, or born, in these countries are invited to create their professional profile on the site.

  • I have received an invitation to join Who's Who SA. What does it mean?

    The invite you have received means that you have been invited by a trusted friend or colleague who is registered on the site. Registration is free, and by completing your profile as comprehensively as possible, our Who’s Who SA ranking system will allow you to climb the professional ladder online too, and ultimately become a Who’s Who of the region.

  • I would like to create or edit a profile on behalf of a client. Can I do this?

    If you have a client who would like to have a profile created on Who's Who SA you can do this on their behalf. We do however need to verify that this is indeed your client and that you have permission to manage a profile on their behalf. Send us an email at or contact us by phone so we can verify your request. Once verified, register your client as a user by clicking on the 'Join now' tab on the homepage. Unverified accounts will be blocked.

  • Who uses Who's Who SA?

    Who's Who of Southern Africa remains the quintessential online reference for members of the media, researchers and the general public about individuals of influence in the region. Early in 2010, membership was opened, offering professionals a fantastic platform to build their own biographies, network with other users in their field or industry and effectively manage their online reputation. The site currently boasts thousands of profiles of business minded Southern Africans.

  • How do I change my login details if I can't log in?

    If you are unable to log in with your email address and password, please send an email to explaining what has happened and we will contact you to verify your information and then grant you access to your profile.

News Articles Published to Profiles

  • How do I add news articles to my profile?

    Articles appearing on a range of Media24 Limited publications and/or websites including, but not limited to, may be linked to profiles where those articles mention the individuals profiled on Who’s Who of Southern Africa. If you have been mentioned or featured in a news article not associated to Media24 or sources monitored by our Content Team, you are welcome to send us the links by email and our site administrators will gladly add them to your profile, provided they were published on validated news platforms.

  • How do I remove news articles from my profile?

    In the event any user feels their rights are infringed by articles erroneously or otherwise inappropriately published, linked or associated to their profiles, they must please contact us through this website, by phone or email to bring such an infringement to our attention. Our Content Team will investigate the request and remove the content as soon as possible.

  • What are the best practices I can follow to protect my privacy?

    If you decide not to publish your details, these details will be visible only to yourself and the Who's Who SA team. It is advised that you do not include any personal contact information in your profile unless you want members of the public to contact you. We respect our users’ privacy and would never use or disclose your personal details unless permitted to do so.

Who's Who Functions and Features

  • How do I upload a portfolio?

    The Professional Portfolios feature allows members to include more details about their professional projects on their profiles. Portfolios can include various media files. This feature effectively replaced the previous 'Portfolio' content category on your profile page and also (unfortunately) the various existing portfolio items already loaded onto your profile. Log in to your account and scroll down to the Professional Portfolios area where you can recapture your entries in the new feature, and add an image, link or video file, and create new and unique portfolios for each group of related profile items.

  • How do I create a company page?

    Basic company profiles are automatically created when individual users capture their company name in their professional profile. Companies are able to take ownership of these profiles when they claim their company profile.

    Once you have signed in to your Who's Who SA profile, and updated your professional details to reflect your position at a company, a hyperlink will appear in the company name. Click on the company name which you wish to populate. This will take you to your company page. All Who's Who SA profiles which contain your company name in their current or previous position fields will appear on your company page.

    In order to access the edit and update features of the company you have claimed, click the link on the right of the screen which reads: Claim This Company Profile and follow the steps. Once granted, you will be able to enhance your company profile by adding a description, logo and marketing image, contact details and upload corporate videos and RSS feeds from your company website or blog.

  • How do I add an executive recruitment or internship position?

    We’re currently offering interested recruiters free listings on the platform. Just visit our Executive Recruitment page, click on Post New Listing and complete the short form to request a job listings bundle. As soon as we receive your mail we’ll activate 25 listings and you’ll be notified by email.

    Those looking to advertise internship and vacation work positions on Who’s Who can visit our Internship and Vacation Work page and click on Post new Job Listing. Uploading of internship posts is free.

Do you have a question that is not on this list? Please contact us!

Earn your Status

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who's who Statistics

326771 Active profiles
136158 Profile views this week
163 New profiles this week
5 Achieved Who's Who Status this week