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Gugulethu Mashigo

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Gugulethu Mashigo

Nickname: 'Gugu'

Pretoria based, am a Private Banker Analyst


Currently resides in: Gauteng, South Africa

Born in Pretoria South Africa

I have a potfolio of wealth client clients , earning R1.5m and above. Dealing with investments, lending and transactional banking.

I have obtained a Bcom in banking management followed by 7 years working experience in a financial industry.

Contact details

gmashigo1@fnb.co.za

O: 0877366647

M: 0826257186



Professional details

Current Position(s)

Private Banker Analyst | Wealth | First National Bank
Pretoria, South Africa | 20150119 - present

Accounting, Banking and Finance

Achieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clients

Provide sales support efficiencies and services to ensure retention of clients and satisfaction (measured by the Net Promoter Score)

Understand and market all Transactional Banking products within the FNB Wealth offering.

Understand and market all Lending solutions within the FNB Wealth offering:

Overdrafts

Mortgage (Single Homeloan)

Mortgage (Multiple asset/ multiple property)

Commercial Property Finance

Share Based Lending

Successfully implement, track and report on Client Campaigns and initiatives

Manage the growth of active customer Account Base to increase Client base and revenue

Deliver exceptional service that exceeds client expectations through proactive, innovative and appropriate solutions

Manage and grow portfolio through proactive client contact. Ensure client retention and satisfaction levels (measured via the Net Promoter Score)

Ensure all client communication is conducted with the All client queries or investigations are responded to proactively and within reasonable timeframes and that both the Client and the Private Banker are continually updated on progress


Previous Position(s)

Service Advisor | Branch | FNB
Centurion, South Africa | July 2001 - December 2003

Accounting, Banking and Finance

Achieve net profit growth for business

Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards

Manage the migration of accounts from transactional to Self Service

Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.

Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information

Comply with governance in terms of legislative and audit requirements

Achieve and Maintain a good service practices by ensuring service operation and branding process and procedures are followed in the execution of the activities listed in the Operation and Branding Score Card and analyses the customer's service recovery compliments and complaints recorded as per the Service Recovery Automated Complaints System. Contact customers daily and resolve problems.

Plan and execute campaigns successfully and on schedule. Set standards and benchmarks for measuring successful campaign execution. Monitor costs / benefits per campaign/channel. Maintain operational accountability for all campaign execution.

Manage own development to increase own competencies

Educational history

Secondary

Milpark Business School, Johannesburg, South Africa (2008)

Achievements

Shortlist and nomination

Wealth Star | 2011

Best in Private analyst in the suite

Academic Achievements

Bachelors Degree in Banking | 2008

3 Year Bachelors Degree

Activities

Memberships

Institute Of Bankers

AIB , 2015 - present

Proffetional Designation

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