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Henk Bekker

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Henk Bekker

"Aspiring manager in the Financial Services Ind"


Currently resides in: Western Cape, South Africa

Born 08-07-1976 in Jacobsdal South Africa

“Success is liking yourself, liking what you do, and liking how you do it.”

Contact details

O: 0219157614

M: 0823335473


Business Address

Sportica Crescent, Cape Town, South Africa, 7530


Professional details

Current Position(s)

Training Administrator | Ignite Programme: Logistics & Admin | SANTAM LTD
Cape Town, South Africa | February 2014 - present

Accounting, Banking and Finance

Logistical arrangements for training sessions and workshops (both virtual and classroom)
Schedule training venues and locations, equipment, catering and other resources
Arranging travel and accommodation for Training Consultants
Creation and maintenance of training libraries (electronic and hard copy) and consolidation of all training documentation and job aids
Maintaining and updating of training material
Print order and distribution of training material
Facilitating assessments and evaluations to determine impact and results of training
Capturing training history onto SAP HR system
Extracting and compiling of reports and overseeing distribution
General office administration


Previous Position(s)

Franchisee | Sales | Health Island
Cape Town, South Africa | June 2013 - January 2014

Other

Founded out of a passion for health and nutrition, Health Island was founded by Philip Rubin and launched in July 2010. The company is based in Cape Town, South Africa but is now growing fast in Johannesburg as well. Current sites include Standard Bank, Nedbank, Vega Branding School, UCT, Ogilvy, Allan Gray, Primedia, Shell SA, Protea Hotel, Constantiaberg MediClinic, Cannons Creek School and Verso Financial Services.

OUR MISSION is to bring a great range of affordable, nutrition-packed, flavourful snacks to your fingertips - where you need it most - at work or play, and to educate people about nutrition. Nutrition is just one part of it. The bottom line? "be fit, eat right, think well".


QA Consultant | HR Learning and Development | CAPITEC BANK HOLDINGS LIMITED
Cape Town, South Africa | October 2010 - May 2013

Accounting, Banking and Finance

Listening to calls to assess completed quality assessments to ensure consistency in rating
Participates in design of call monitoring formats and quality standards
Performs call monitoring and provides trend data to management team
Provides actionable data to various internal support groups as needed
Participate in call calibration sessions for contact center Team leaders
Provides feedback and coaching to call center team leaders and managers
Prepares quality reports for management to review
Create a learning environment characterised by trust and support through constructive feedback
Stay informed regarding latest operational, policy and procedural changes
Evaluate and provide feedback with regards to the efficiency of the learning programmes


Technical Trainer/Facilitator | HR Learning and Development | CAPITEC BANK HOLDINGS LIMITED
Cape Town, South Africa | May 2007 - October 2010

Accounting, Banking and Finance

Plan learning workshops and learning sessions, scan project plans and business for learning opportunities as well as compile and update schedules
Create workshop review documents, consult with project experts and clients, maintain and update material Project Management of training material development and technical training
Co-ordinate the information gathering process from inception with SME’s, BDT, IT and E-learning to ensure a business case, functional specs and content is complete
Develop and co-ordinate the development of functional learning solutions in conjunction with all training areas, but in particular with E-learning team as well as specialist teams
Facilitate learning programs for new agents, C4C’s and project sessions
Facilitate roll-out of new initiatives and publish e-learning
Compiling source documents
Assist with Quality Assessments
Attend project meetings
Coaching of new agents and review competence levels by analyzing LMS


Branch Manager | Operations | CAPITEC BANK HOLDINGS LIMITED
Cape Town, South Africa | October 1999 - August 2006

Accounting, Banking and Finance

Drive branch operational and growth objectives in order to maximize profitability
Drive unique Capitec Bank client service experience
Drive performance and service culture in branch
Coach and energize team members
Plan and implement marketing plans
Coordinate arrears and sales processes
Coordinate branch administrative processes

Educational history

Secondary

Pietersburg High School - PHS, Polokwane, South Africa (1995)

Tertiary

National Computer College

Polokwane, South Africa | January 1996 - December 1996

Computer Diploma - Microsoft

Activities

Other Activities

Nature

Nature enthusiast , 1976 - present

Testimonials

Leon Van Romburgh

"Henk is good with people and very approachable. " - 2014

Jose Philander

"Henk has a focused personality." - 2014

Randall Martin

"Henk is very positive and dependable. Helpful and always goes the extra mile." - 2014

Mandisa Batala

"Henk is very creative, a hard worker, an analytical thinker and a decision maker." - 2014

Christelle Cloete

"Henk is analytical and committed to the team." - 2014

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