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Jackie Haripersad

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Jackie Haripersad

Senior Operations Manager at Communicate Personnel


I have extensive experience in business development and key focus area is customer retention and building solid, long lasting, relationships with clients in the Finance, IT and Engineering industries. As Senior Operations Manager I am responsible for generating new business for the company and to ensure that we maintained long lasting business relationships with our existing clients.

Communicate Personnel specialises in financial recruitment including finding talent for accounting, auditing, taxation, and corporate finance jobs. We can assist in filling a variety of IT vacancies ranging from developers to architects, consultants in CRM and ERP, through to project managers and systems engineers.

We are also specialist within the Engineering field and can assist with finding specialist in industries like civil, structural, mechanical, electrical, electronic, engineering sales, production and trade.

Contact details

jharipersad@communicate.co.za

O: +27 11 622 2723


Web presence

Business Address

Bruma, Johannesburg, South Africa


Professional details

Current Position(s)

Senior Operations Manager | Communicate Personnel
2012 - present

Previous Position(s)

Key Account Manager | Isilumko Staffing
2012 - 2012

Human Resources and Recruitment

Managing of Recruiters
Managing the team to meet and exceed targets
Leave Management
General Management of all submissions to clients.
Management of Key Accounts
Responsible for bringing in New Business


National Telesales Manager | Europcar South Africa
2010 - 2012

Drawing up of telesales and sales co-
Coordinator Job specs, KPI’s, policies and procedures – applies nationally.
Database management and creation for telesales consultants to draw leads from. Establishing ground rules for operating in the telesales environment. Responsible for setting budgets in each region. To grow the current database and to service existing client regardless of need. Managing the Sales Team as well as the Administration Team. Oversee Key Accounts of my existing database.
Presenting of Proposals to prospective new clients. Signing off – of new contracts and Rates for new and existing clients. Formulating sales strategy based on current resources and current revenue. Assessing consultants and making sure that service is up to standard according to clients’ needs as well as Business standards. Software and Hardware assessment for the enviroment. Rate negotiations with client. Tender Experience. In 12 months I have worked on 6 tenders with a combined value of R80 000 000.
Customer follow up visits to clients distributed throughout Gauteng. Resolving of High End Customer queries where manager intervention is needed.


Supervisor | Tracker
2007 - 2010

Staff Management, Handling of
Escalated client complaints. Customer service expert to internal and external clients. Statistical reporting on Team as well as area. Interviewing of potential staff. Key Performance Indicator formulation. Responsible for Team performance. Day to Day management of staff.
Sales strategy implementation. Conducting sales update meetings with client. Responsible for the biggest account at tracker – account brought in 40% of revenue.

Educational history

Secondary

Azara Secondary School, Johannesburg, South Africa (2001)

Tertiary

Azara Secondary School

1999 - 2001

Matric

Activities

Memberships

Black Management Forum

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