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Marion Conway


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Marion Conway

Business Analyst SCM at Cell C

I have recently achieved my Diploma in Business Analysis at Faculty Training Institute.

I passed the Diploma with Merits

I have been working at MTN for 16 years.

Contact details

M: 0832124611

Professional details

Current Position(s)

Business Analyst | Cell C
2013 - present

ICT and Telecommunications

Currently involved with the Oracle ERP Upgrade Project

Previous Position(s)

Business Analyst | MTN GROUP LTD
1996 - 2012

ICT and Telecommunications

Business Requirement Identification
* Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases,
scenarios, business analysis, task and workflow analysis
* Critically evaluate information gathered from multiple sources, and distinguish requirements / requests from the underlying true needs
Business Analysis
* Perform Business Analysis on the assigned part of the value stream in line with the MTN SA Business Analysis methodology and Business
Architecture guidelines
* Review and understand system functionality impacting/ supporting the assigned part of the value stream. Input into identifying ways to fine tune
* Sort, accumulate and analyse information from external sources to assist with problem solving
* Assist in identifying and assessing market trends, taking local conditions into consideration
Quality Management
* Accurately assess the risks associated with each quality process
* Establish and maintain quality standards that will enhance the customer experience and cost efficiency
* Work consistently according to standard operating procedures
* Understand and communicate the consequences of not maintaining quality focus
* Identify processes and procedures where the quality of work may be improved
* Seek feedback from clients/ stakeholders and continuously seek ways of improving on quality and customer service standards
Customer Satisfaction
* Build and maintain solid relationships with all MTN SA stakeholders
* Understand customer needs and input into the development / fine-tuning of processes / systems accordingly
* Ensure all customer queries are attended to and resolved within agreed SLA's
* Ensure that customer specifications are met and that the customer is satisfied with the end service
* Weigh up the pro's and con's of each solution to provide the best service to customers
* Deliver first time right service excellence

Service Administrator | Parking Control Systems
1995 - 1996

ICT and Telecommunications

My employment at Parking Control incorporated the following:
Logging of all Maintenance Calls
Controlling the Engineers Calls (Service Jobs)
Selling Service Contracts
Typing of Maintenance Quotations
Credit Controlling; Better prospects within the I.T industry

Girl Friday | Multinet Brokers
1994 - 1995

ICT and Telecommunications

My duties at Multinet Brokers incorporated the following:
Answering the Switchboard
Taking Messages
Typing Quotations on Word Perfect for Windows, Keeping Petty Cash
Supervising while the Director was; Reason for Leaving
A increase in Salary and a position more challenging

Receptionist | Armtech Electronic Security
1994 - 1995

ICT and Telecommunications

My duties incorporated the following:
Answering the Switchboard
Typing Quotations

Educational history


FTI (Faculty Training Institute)

2012 - 2012

Diploma in Business Analysis - Business Analysis

Florida Park

1991 - 1991

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