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ICT and Telecommunications
Consulting and Project Management
Transportation and Logistics
Plan, draft, adopt and implement an Enterprise Framework:
Following the best practice framework of TOGAF V9 and Microsoft
Operations Framework 4 an Enterprise Framework was designed and documented by myself for approval by the board. It covered all aspects of EA such as:
Five Forces Analysis
Strategy- Value chain analysis
Strategy implementation plan
Corporate Governance with emphasis on King III
Project Governance with emphasis on Agile (Scrum) and PMBOK
Business Capability Mapping
Business Service Mapping
Business Process Mapping
Logical information architecture
Physical information architecture
Modular requirements % fit
A coherent structure was created between our team and the development team to ensure smooth handover of tasks and efficient delivery.
Facilitate, plan and implement Strategic initiatives
Supporting 22 Operating divisions within the Enterprise:
Basic service scope included:
Draft Baseline Organisational-, Business-, Process-, IT-, Infrastructure architecture
Facilitate Strategy exploration sessions and delivering Business Strategy Documents. IT Roadmaps formed part of the outputs.
Plan, Design and Implement Strategic initiatives following Business Project
Lifecycle stipulated in the engagement model.
Manage and facilitate 3rd party application/ integration implementations. An enterprise partnership agreement with Microsoft was uphold and maintained when required.
ICT and Telecommunications
Managing operations of 4 business units:
BI – Business Intelligence
CRM- Customer Relationship management
KM- Knowledge management
PROGNEO- Financial, Budgeting, Forecasting and Reporting
Introduce staff growth, retention and recruitment strategy. Incorporate
an induction plan focussing on fastracking mobilisation followed by a tightly coupled skills development roadmap in accordance with Microsoft Gold Partner accredited competency requirements.
Overall programme delivery - Industries focussed on mainly were, Telco’s, FSI, Fleet and logistics, Production, Roadside assitance, Multimedia, Pharmaceutical, Cash management and guarding, Justice system, Retail. Building strong customer relations and manage delivery escalations and expectations. Manage vendor and client relationships and build effective partnerships. Prepare and present frequent communication on programme delivery to clients and internal management.
Introduce, adopt and implement new operations structure. Ensure there are proper depth in the organisation catering for personal growth and career planning internally. Reporting structures and processes were standardised across the business units. Outcomes based KPI’s were identified, assigned, rolled out and maintained.
Agile project methodology – Scrum, was piloted and launched to affect mutliple win-win deliverables. Some benefits included:
Recognised Agile framework.
Effective change management as project progress.
On-site management tool.
Change in SDLC roles: PM/ BA/ DEV to PM admin/ SOS (BA / DEV
Drive optimal Operational expenses. Optimised resourcing processes and policies. This was done by introducing a
focussed resource planner, structured resourcing processes and policies, erging resourcing clauses into proposals and service contracts. Reducing lag times between project mobilisation and offering structured, pre-set up implementation packages to customers.
Accounting, Banking and Finance
Document as-is business processes. Understanding and alignment of business process and business areas. Continuously seek opportunities to improve the use of external interfacing websites and portals as quoting mechanism and broker tool management.
In-depth community understanding coupled with business strategy to align system deliverables. MIS and analysis of data in order to translate that into operational opportunities. Develop scenario’s to enhance cross selling, channel optimization. Analyze customer feedback to ensure consistency of message across all channels
Business-case development and presentation of business cases
Identify business requirements as per business unit.Compile user requirement document. Customer Experience Definition. Assess solution alternatives. Estimations (with Development manager and architect). Confirm business case benefits. Interview users, domain and system experts, co-ordinate and facilitate JAD sessions according to initiatives. Usability interface design and signoff
Compile user interface specification requirements into a user requirements document. Document use case models into Conceptual Use Cases.
Identify Scope impact within functional areas
Identify, document and interpret business requirements.
Facilitate JAD sessions
Identify and meet with stakeholders, SME’s and resources
Investigate problems and identify route causes
Determine scope with guidance from business
Determine impact and feasibility of project delivery
Identify risk pertaining to output of project
Develop communication plan across functional areas
Project manage own project
Investigation of processes and identifying best practice and implement efficiencies.
Process analysis and documenting process models
Presentation of results of specifications
Compile test cases
Facilitate or participate in testing
Compile or provide input into training manuals
Training facilitated to specific audiences
General duties: managing a team of 16 to 25 employees on day to day medical claims processing.
Monitoring of daily, monthly and quarterly stats on production.
Analyze processing errors and identifying solutions to overcome them
Identify system trends and overseeing special projects
Extensive investigations on operational efficiencies and processes. More specific workflow design and escalation processes.
Handling all HR and salary issues from employees
Involved in the drafting and implementation of contracts for contract home assessors.
Liaising with IR on drafting code of conducts, memorandums and important internal communication.
Implement invoicing structure to contracting home assessor teams
Design and implement balance score card to measure production incentives
Assist in project planning and following up on delivery statuses.
Overseeing User acceptance testing on technical project implementations
Draft business continuity plan for operational unit.
Midrand, South Africa | 2010 - 2010
TOGAF Certification - Enterprise Architecture
2007 - 2007
Diploma in Business Analysis - Business Anaylsis
1995 - 2002
Bachelor of Laws (LLB)
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