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Oliva Zake


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Oliva Zake

In search of excellence

Born in Kampala Uganda

I am currently focused on building my career, maintaining my current business interests and attaining my PHD in the next couple of years

Contact details

M: 0824663411

Business Address

St Andrews Rd, East London, South Africa, 5213

Professional details

Current Position(s)

Provincial Information Management Manager Gauteng and North West Operating Units | Group IT | Eskom
Johannesburg, South Africa | December 2013 - present

Mining, Energy and Natural Resources

Leading the IM team that supports the Gauteng and North West Operating Units for Eskoms Group IT. Provinding an IT support function that enables the business through availaing the neccessary systems, IT equipment, network infrastructure,processes and service levels. Driving the IT Service Demand Management process to ensure that new requests for service are reviewed and prioritised in order to provide and optimise IT support services.

Board Member | Township Times
East London, South Africa | 2010 - present

Online Media, Internet and E-Commerce

Member | Blaque Diva Couture
East London, South Africa | 2010 - present

Arts, Culture and Entertainment

Information Architecture Manager - Eastern Cape Operating Unit | Distribution Division, Informantion Management Department | Eskom
East London, South Africa | 2008 - present

Mining, Energy and Natural Resources

My work entails engaging system, process, data and work practices in order to identify, analyse, define and address data related issues.

Facilitate and Co-ordinate Meetings
Analysis and resolution of data related issues
Manage IAM team
Manage IAM budget
Manage data improvement projects
Provide strategic direction and guidance to unit
Develop and implement information architecture governance structures
Ensure that data with Southern Region is maintained at the defined level
Perform process and/or system analysis in order to resolve process or system issues that may impact data quality
Ensure the business is trained on business process and data control points
Champion information architecture improvement projects
Conduct monthly audits and present audit findings on data performance
Track data KPIs weekly and implement corrective action for underperforming KPIs

Trustee | Imara Consulting CC
East London, South Africa | 2005 - present

ICT and Telecommunications

Previous Position(s)

Account Manager | State Information Technology Agency
East London, South Africa | 2007 - 2008

ICT and Telecommunications

Facilitate and Co-ordinate Meetings
Analysis and Anticipation of Client Needs
Generate revenue as per yearly targets
Interaction with and Presentations to Senior Management
Account Administration, Reporting, Tracking and Management
Requirements Elicitation, Analysis and Documentation
Provide Communication to and from the Client
Provide Periodic Updates/Reports on Accounts
Provide Innovative Products/Services to the Client
Ensure Client Satisfaction
Project Management and Supervision

Business Analyst | East London Industrial Development Zone/Business Connexxion
East London, South Africa | 2007 - 2007


Short-term Contract:
Facilitate JAD Sessions
Analysis of ELIDZ Functions and Processes
Perform Business Process Re-engineering
Develop and implement Business Process Methodology
Interaction with and Presentations to Senior Management
Project Administration, Reporting and Tracking
Requirements Elicitation
Process Analysis and Documentation

Business Analyst | EC Department of Agriculture/Dimension Data
East London, South Africa | 2006 - 2007

Government, Public Administration and Defence

Facilitate JAD Sessions
Analysis of Department Functions and Processes
Interaction with and Presentations to Senior Management and Chief Directors
Project Administration, Reporting and Tracking
Requirements Elicitation
Development of Business and Data Models for input into User Requirements Specification and Design Document

Analyst Programmer and Business Process Modeler | Daimler Chrysler South Africa
East London, South Africa | 2005 - 2006

Manufacturing and Industrial

Facilitate JAD Sessions
Process Modeling and Optimization
Perform Business Process Re-engineering
Co-ordinate Process Improvement Projects
Generate Reports for the Business
Systems Analysis and Design

Educational history


Stirling High School, East London, South Africa (1998)


Fort Hare University

East London, South Africa | 2011 - present

PHD - Information Systems

By full thesis: ICTs for Development

Fort Hare University

East London, South Africa | 2004 - 2007

Master of Commerce - Information Systems

By full thesis: ICTs for Development

Rhodes University

East London, South Africa | 2003 - 2004

Bachelor of Honours - Information Systems

By partial thesis: ICTs for Development

Rhodes University

East London, South Africa | 1998 - 2002

Bachleor of Commers - Information Systems and Management



Best Research Project | 2004

Awarded Best Honours Research Project at Rhodes University East London for the 2004 IS Honours Class.



Computer Society of South Africa

Member, 2010 - present


Mziwonke Martin

"“I have worked closely and had a professional relationship with Oliva. I found her to be consistently pleasant, tackling all assignments with dedication and smile. She personifies the phrase Team Player, who is always willing to share her knowledge with the rest of the team.

She assumed leadership role in our sales meetings, motivating and inspiring others. Frequently contributes to the development of new ideas and methods, and her creativity resulted in cost savings and efficient working methods during her tenure.

Works on complex problems where analysis of situations requires an in-depth evaluation of multiple factors, and always came out tops because of her attention to detail. Very passionate about executing a project or assignment, and is always keen on getting feedback on work complited, whether positive or negative.

She was very helpful to me when i joined the company and fastracked me with the technology at the time. She is very reliable with excellent communication skills, and knows how to relate with customers and colleagues. I highly recommend her to any organization. She is a team player and would make a great asset to any organization.” March 14, 2011
" - 2011

Nwabisa Mavuso

"“I work with Oliva at Eskom. Oliva's strongest management attribute is her RESILIENCE. She has a Positive Attitude that encourages team work and collaboration – going out of her way not only to give instruction, but placing herself in situations that encourage knowledge sharing and leveraging on team strengths. She does not let crises overwhelm her – she meticulously goes through the issues and is able to separate emotional responses (from her data customers) from hard facts and is thus able to rise above situations and see the opportunity in every challenge.

She is Strategic Thinker and very receptive to her customer needs and is able to make calculated risks. She has gone beyond the operational numbers game (targets) – and positioned data as one of the regional strategic get-right priorities.

Oliva is also Pro-active and a Change Agent who is re-writing the rule book of data management in the region. She has pro-actively taken an interest in resolving process inefficiencies that result in bad data quality. Shas he introduced the Data Governance Framework to the business and has set up the Data Governance Committee.

Oliva has demonstrated a high degree of Adaptability. She has gone beyond taking the stance that her section merely generates data reports – she has formed strategic links with business to improve business process efficiencies and in the instance where there was just “an understanding” existing, she has taken the time to engage stakeholders to define the terms of engagement and has set up workgroups with specific sections where she feels added focus would derive maximum value.

She is an Integrator whose style of management is consultative and engaging and so it has been easier for her to always look at the bigger picture whilst working with details. She has ensured that Business Systems Officers get involved in improving data and sharing common user mistakes upon which she builds process improvements.

She is an asset and a great person to work with.” February 22, 2011
" - 2011

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