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Driven by a balanced sustainable approach to rapid continuous improvement and a fierce focus on getting the job done, Quinton Pienaar is the director of business systems at Mix Telematics and specialist in building agile, trust-based cultures.
With an ability to find clarity in complexity and empower his teams to create, fail and fix fast, his sustainable, innovative solutions dramatically reduce inefficiencies, drive profitability and rapidly deliver value in response to ever-changing customer needs.
ICT and Telecommunications
Quinton is responsible for the establishment of a business capability model for the organisation as well as the design, development, implementation and support of business processes and systems.
During this time Quinton lead a project that established a business architecture model and matured 20 percent of the processes to a level 4 definition within approximately 6 months. This was done by contracting a skilled partner and immediately delivering value to the organisation.
ICT and Telecommunications
Quinton was asked to replace a legacy application that formed the backbone of the business and had grown organically over a period of 12 years, with little documentation. Using a multi-vendor, distributed team adopting a Service Oriented Architecture and Scrum / Agile methodology Quinton lead a team that developed a platform that integrated call-centre, telematics, financial and CRM systems. The platform provides a single application and view of information for call-centre and other business units, significantly improving productivity and customer service.
During this time the business was able to realise:
- 25 percent reduction in overhead within operations. Quinton lead teams that developed enterprise systems and streamlined business processes while improving productivity.
- 30 percent reduction in the cost of development. Quinton implemented Scrum and Agile principles and refinined software engineering practices that significantly reduced the number of developers required to develop and support enterprise systems.
Quinton was employed as the Senior Manager reporting to the CIO as a member of the organizations Senior Management team. Quinton was responsible for a portfolio that included Project and Program Management, Software Development, Support and Service Management.
During this time Quinton successfully delivered various infrastructure and software projects improving the business effectiveness while the organization was undergoing strong growth.
Responsible for critical system support, project management and database administration. Involved with application development and solution design
While employed as the Information Technology Operations Manager, Quinton provided management of internal and external facing IT groups. The portfolio included Support, Maintenance, Development and Database administration.
One of the achievements during this period was the implementation of an Information Technology Infrastructure Library (ITIL) service management processes and ticketing system to cater for the increasing demands of the business.
Marketing, Advertising and Public Relations
Academia, Education and Training
2008 - 2010
Msc - Information Systems Management
2006 - 2006
ITSM Managers Certificate - Service Management
2004 - 2004
Foundation certificate in IT Service Management - Foundation certificate in IT Service Management
1994 - 1998
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