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Shana Mohamed

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Shana Mohamed

Senior Regional Manager Customer Operations


Currently resides in: Gauteng, South Africa

Born in Dannhauser South Africa

I've worked in the telecommunications industry for the last 17 years and am both experienced and knowledgeable in all areas of the business.

During my employment at MTN I served multiple roles such as Corporate Sales Support, Showroom Consultant and assistant to the technical team. Being exposed to the various areas of the business has helped me immensely in the understanding of the challenges and obstacles and has thus enabled me to strategically align myself to effectively manage and be more influential in my current role.


In the last ten years I have honed on the above skills at Cell C SP and have further developed myself in the roles of Administration Management, Training, Risk Management, Project Management. I constantly aspire to increase my self development and have aligned my educational aspirations to my career development. This has been mutually beneficial to the company and myself.

As an individual I have pride in my work and employer and display a strong value congruency and work ethic synergy. I am a well presented, articulate, analytical individual that is self motivated and disciplined. My drive for success is best demonstrated through my persistence in carrying out my responsibilities in a professional and fair manner whilst exceeding expectations. I am ambitious and competitive and avoid obstacles by being proactive and trying to predict potential challenges. Being analytical I tend to assess holistically before acting.

The pace and challenges of the mobile communications industry is enough to keep one spell bound.

Here's to another 20 years in this awesome industry!!!!!

Contact details

smohamed@cellc.co.za


Web presence

Business Address

116 Lois Ave, Pretoria, South Africa, 0063


Professional details

Current Position(s)

Senior Regional Manager Customer Operations | Cell C
2012 - present

ICT and Telecommunications

As Snr Regional Manager Customer Operations, I ensure a high level of customer service and client satisfaction. This includes all areas of operations including but not limited to Channel partners, distribution, public relations,Walk in Centres and complaints resolution. My staff compliment comprises of Service Centre Consultants, inventory control, reception, and switchboard, Billing and Trade Partner consultants, collectively making up the regional customer service team. Staff development, management of regional budget and administrative duties are also part of my portfolio. To acquire an increase in brand equity and loyalty through customer service satisfaction.


Previous Position(s)

Operations Manager | Cell C
2001 - 2012

ICT and Telecommunications

Assist with preparation of Regional budgets, ensure resolution of audit recommendations, manage and balance all financial transactions,conduct stock takes, develop and implement procedures to minimise loss, manage showroom activities, manage and co-ordinate customer complaints and concerns, participate in recruitment of staff, manage trade partners, determine training needs and career development of direct reports, assign and monitor special projects, co-ordinate health and safety inspectionsand compliance, set measures to meet agreed performance targets, ensure all service standards are met and maintained.


Inventory Supervisor | MTN GROUP LTD
1995 - 2001

ICT and Telecommunications

Was responsible for inventory management and the management of the regional distribution channel. This included the stock provisioning of franchise stores, showroom and dealers. Responsible for regional stock takes forecasting and auditing as well as staff development and training thereof.

Educational history

Tertiary

Damelin

1998 - 1999

Diploma - Inventory Management

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