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Sinan Samuels

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Sinan Samuels

Sinan Samuels

Nickname: 'S I N A N'

Facilitator of Success


Currently resides in: Western Cape, South Africa

Born in Cape Town South Africa

Group Sales Achievements: Streamline Sales with Training and Development

Develop and maintain an excellent understanding of the market, product and client base for Training and Development and ensure opportunities are maximised in terms of delegate numbers for courses and solutions to clients’ Training and Development needs. Drive Training needs internally to match Strategic Business Development goals of organisation

Client Vision achievements:
Proactively create and develop Training and Development business opportunities with both new and existing clients in order to generate additional business and to enhance key relationships, effectively working with sector clients, stakeholders and partners to promote Smartel’s portfolio of products and services locally and abroad.

Executive Sales Engagement:
Work effectively with Directors and Managers within the business to identify new products and growth opportunities, which will increase profitability within the group.

Sustaining the Value Chain:
Responsible for Key Client development, working with the wider business to maximize business potential from each client relationship and opportunities for cross-sales. Effective liaison with Training and Development team members, and other members of the Create team where relevant, to ensure excellent end-to-end service to clients.

Contact details

ssamuels@smartelcom.co.za


Business Address

Green Point, Cape Town, South Africa, 8005


Professional details

Current Position(s)

Group Head: Sales, Training & Development ( Facilitator of Success) | Smartel Communications
2007 - present

ICT and Telecommunications

FACILITATING SUCCESS FOR 10 YEARS IN INDUSTRY

Decisive, action orientated and results-driven professional. 10 years of business experience with a large focus on strategic business development, operational development and growth within the Insurance, Telecoms ,VAS, Fin & BPO Industry.

Outputs, Achievements and Responsibilities-
Oversee staff complement (1500) –manage unit heads to develop roadmaps and
frameworks for and outsourced Call Centres
CUSTOMER RETENTION:
10 years guiding company policy on strategic development for retaining customer base
10 years: Product Development: To market and be involved with direct sales of company
telecoms products: - VOIP, Fibre Networks, MPLS, Ethernet, Wifi, Microwave, LTE
Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers

SALES & MARKETING:
10 years Market Analysis: Identify target markets per product, Negotiate supply and pricing agreements with OEM; Determines market size for each product category for this market sector per quarter; Determine competitors market share per product category for this market 6-monthly

EXECUTIVE STAKEHOLDER RELATIONSHIPS:
Provide the lead for customer engagement /stakeholder management. My tasks & work of the BPO development, operations and training on varies international and local projects.

TRAINING & DEVELOPMENT:
Field Sales Training - according Workplace Skills Training Plan (Individualized vs Organisation)
E-learning Training for staff - according workplace skills training plan

Methods: Interactive Training, Classroom, Facilitation, Course Content Design,
Conduct effective induction and orientation sessions
M&E Training Implementation, Effectiveness as per Training plan
Manage training budget
Identify Group Talent Management and allocate resources, Matrix Negotiating across sectors of the organisation
Maintain a keen understanding of training trends, developments and best practices


Previous Position(s)

Head:Business Development Training | IT/ ITC Industry | Blue-chip Institute of Technology
Cape Town, South Africa | January 2003 - January 2006

ICT and Telecommunications

Responsible for proactively developing business relationships and securing additional business opportunities in Training and Development from both new and existing clients and maintain an excellent understanding of the market, product and client base for Training and Development and ensure opportunities are maximised in terms of delegate numbers for courses and solutions to clients’ Training & Development needs. Proactively create and develop Training and Development business opportunities with both new and existing clients in order to generate additional business.

Main Job Tasks and Responsibilities

Monitor staff performance including performance reviews
Delegate work duties to staff to attain objectives
Allocate use of available resources
Monitor and assist staff with work progress
Evaluate current business processes and systems
Plan and implement procedures and systems to maximize operating efficiency
Establish and maintain controls
Formulate department/unit policies and practices
Co-ordinate financial and budget activities for maximum operational efficiency
Facilitate the preparation and analysis of reports
Review performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels
Responsible for the achievement of department/division/unit productivity and quality goals
Responsible for set up and management and co-ordination of the products, installation, Operations, support operations and network facility to support sales.

Educational history

Secondary

Belhar Senior Secondary, Cape Town

Tertiary

Compuscan Academy

Cape Town, South Africa | January 2017 - March 2017

Debt Councelling - Debt Councelling , Financial Management

Module 1 - Legislative Overview
Module 2 - Over-indebtedness
Module 3 - Reckless Lending
Module 4 - Consumer Credit Information
Module 5 - Registration Requirements and Codes of Conduct
Module 6 - The Debt Counselling Process
Module 7 - Court Application
Module 8 - The Way Forward

Compuscan Academy

Cape Town, South Africa | January 2017 - March 2017

Debt Councelling - Debt Councelling , Financial Management

Module 1 - Legislative Overview
Module 2 - Over-indebtedness
Module 3 - Reckless Lending
Module 4 - Consumer Credit Information
Module 5 - Registration Requirements and Codes of Conduct
Module 6 - The Debt Counselling Process
Module 7 - Court Application
Module 8 - The Way Forward

Fibre Optic Association Inc

Cape Town, South Africa | March 2016 - August 2016

Certified Fibre Optic Techncian Certificate - Splicing, Floating & Fibre training

Module 1 - Copper Cabling Certification:
Review of the current TIA standards for "in-channel" certification of Category 5e and up
Extensive hands-on with factory supplied DTX Cable Analyzers is provided for in-channel testing and troubleshooting of UTP copper systems.
New exercises to analyze real world test results and learn how to troubleshoot real cabling installation problems.
Module 2 - Optical Fiber Cabling Certification:
Overview of fiber optic basics and current testing standards from both the TIA and IEEE committees.
Basic optical loss/length testing and introduction to OTDRs.
Hands-on exercises with equipment provided by the factory to perform OTDR testing
Copper Test

Primserv

Cape Town, South Africa | January 2015 - June 2016

ODET-DP - Educational Practitioner Higher Diploma

South African Institute of Auctioneering

Cape Town, South Africa | January 2015 - December 2015

Auctioneering Diploma - Commercial and Residential Property, cars, boats, planes

Rochville University

Ohio, United States of America | 1999 - 2003

MBA - Marketing


The Marketing Management Process.
The Marketing Implications of Corporate and Business Strategies.
Understanding Market Opportunities.
Understanding Consumer Buying Behaviour.
Understanding Business Markets and Buying Behaviour.
Measuring Market Opportunities: Forecasting and Market Knowledge.
Targeting Attractive Market Segments.
Differentiation and Brand Positioning.
Product Decisions.
Pricing Decisions.
Distribution Channel Decisions.
Integrated Promotion Decisions.
Digital Marketing Decisions.
Marketing Strategies for New Market Entries.
Strategies for Growth Markets.
Strategies for Mature and Declining Markets.
Organising and Planning for Effective Implementation.
Measuring and Delivering Marketing Performance.

Sanlam

Cape Town, South Africa | January 1997 - December 1997

Financial Planning Certicate - Financial Planning, Wills, Trust, Investments

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