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Siphiwe Dube

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Siphiwe Dube

Siphiwe Dube

Nickname: 'Spijolijo'

Assistant to Systems Executive at Drake and Scull


Currently resides in: Gauteng, South Africa

Born in Meadowlands South Africa

I’m enthusiastic, self-motivated and diligent person, always willing to get involved. Through experience I have learnt how to set goals and how to engage to action orientated behavior. I am well organized, highly motivated to accept responsibility and through in my approach to work. My open-minded and sociable personality allows me to relate well to people.

My objective is to increase my comprehensive knowledge and experience within an institution that demands high standards and encourage growth and innovation. To work in an environment that strives for solutions and productivity throughout.

Contact details

M: 0847638406


Web presence


Professional details

Current Position(s)

Assistant to Systems Executive | Systems | Drake and Scull
Johanesburg, South Africa | 72014 - present

Consulting and Project Management

Manage the Executive and his responsibilities


Previous Position(s)

Sales Support Administrator | Sales and Marketing | Smollan Group
Sandton, South Africa | 2010 - 2012

Consumer Goods, Fashion and Retail

1. Sales Support. Place and track orders for Sales and distribution Area Channel Executives, liaising with Warehouse and Finance Department. Place orders and monitor stock levels for promotional materials and point of sale. Offer admin support to the Sales team
2. Report Generation. Management of Inland Report- Consolidation of Sales Reports Franchise and Retail from all Inland Field Marketers Gauteng, Limpopo and Bloemfontein
Franchise Consolidation of all technical issues, POS and store maintenance issues.
Retail Channel training system and products, Store systems and passwords, Rica devices and passwords, Call frequency, Competitor info, Promotions and store openings, poor stock pressure on handsets.
3. Chanel Development Report. Maintain Channel Performance Presentations, Store level reporting, Store Grid and Distribution, Adhoc Key Account reports, Update Channel Performance Presentations on a monthly basis
Update channel tracker and forecast tracker on a weekly basis. Have ready for Friday's forecasting meeting. Report on weekly stats at store level. Provide weekly updates to Key Account Managers on the order status of stock as well as back orders. Update the store grid and distribution list (Only for selected accounts) for the individual Key Account on a monthly basis
4. CRM Systems.
Smollan CCS System AMS Capturing all Filed Marketers call diaries for trade visits, analyze and populate Field Marketers call diaries to management on a weekly basis and provide feedback to management on all store not visited.
Training System AMS Capturing of all retail and franchise consultants for company’s product and services. Populating reports from the system to excel on a daily basis.
SSAFM System Travel arrangement for all Filed Marketers and Divisional Managers. Raise requisitions and Purchasing Orders and submit to the travel agent for Accommodation, Flights and Car Hires.


Personal Assistant to Key Accounts Manager | Cell C
2009 - 2010

ICT and Telecommunications

1. Dealing with Corporate Clients for Contracts and Applications. Receive Clients by projecting a professional image at all times. Smile, greet visitors and ensure that they are made to feel welcome. Provide information to clients and interacting with them in resolving their queries and provide feedback. Refer after sales queries to maintenance and compliance for respective individual’s action. Screen all incoming calls according to set standards.
2. Calendar and Diary Management. Compose, prepare and type correspondence, presentations, reports for Account Manager. Maintain the Account manager's diary by scheduling appointments and booking meeting venues. Establish appointment priorities and reschedule appointments accordingly. Collate and submit Account Manager's reports. Prepare agendas or programs and refreshments for meetings as required. Take minutes of meeting and distribute accordingly. Sort and distribute mail, incoming faxes and information accordingly. Create and maintain filing system both electronically and manually Make travel and accommodation arrangements for account manager / regions as required. Organize business itineraries, conferences and social functions. Answer telephones, screen calls, relay messages and direct visitors. Manage invoices and follow up for payment
3. Corporate Client Queries Ensuring that all customers / visitors queries related to company products, services and people are answered timeously, consistently, accurately and courteously. Establishing and maintaining the required standard of escalation with regards to customer complaints and compliments to the respective management timeously. To Adhere to departmental daily routines, procedures, activities and ensure they are executed daily. Updating client’s information on Clarify System when needed


Customer Service Consultant | Cell C
2007 - 2010

ICT and Telecommunications

1. Administrative Support
Act as point of contact for receiving customers, calls and also screen and direct customers for the department.
Perform all administrative related functions within the department
Coordinate activities involving customers and internal staff
Organize travel iternaries and make travel booking for sales personnel
Process Log Sheets
2. Application Processing
Ensure completeness of application forms and that all relevant documentation is submitted on point of application receipt
Ensure 95% accuracy for the capturing of applications and site information
Ensure correct documentation reaches relevant departments for CST rollout and main market distributors
Ensure capturing of all CST sites originating from CST Corporate Clients in compliance to regulatory requirements
3. Database and Document Management
Submit requests for Agreements for SeCkhona, Dealerships, wholesales and vendors within 24 hours from date of receipt.
Achieve a 24 hour turnaround time after payment for contacting customers upon site approval.
Ensure safe keeping of confidential documents.
4. Interdivisional Liaison
Liaise with other departs within the main market division concerning customer related issues.
Handing over customer documents to contracts department for stock orders to be placed within 24 hours of receiving payment.
Refer after sales queries to maintenance and compliance department for respective individual's action.
5. Customer Liaison and Customer Care
Monitor that payment promises are honored and following up on non-payment within 10 days of approval.
Interact with customers to resolve customer queries, feedback within 24 hours of the query.
Intranet Reports, clarify.
Escalate major problems to management.
6. Daily Reporting
Complete a daily log sheets for departmental activities pertaining to application processing.
Report on turnaround times for customer notification for payment, declined sites, hand over’s


Customer Service Consultant | Cell C
2007 - 2010

ICT and Telecommunications

1. Administrative Support
Act as point of contact for receiving customers, calls and also screen and direct customers for the department.
Perform all administrative related functions within the department
Coordinate activities involving customers and internal staff
Organize travel iternaries and make travel booking for sales personnel
Process Log Sheets
2. Application Processing
Ensure completeness of application forms and that all relevant documentation is submitted on point of application receipt
Ensure 95% accuracy for the capturing of applications and site information
Ensure correct documentation reaches relevant departments for CST rollout and main market distributors
Ensure capturing of all CST sites originating from CST Corporate Clients in compliance to regulatory requirements
3. Database and Document Management
Submit requests for Agreements for SeCkhona, Dealerships, wholesales and vendors within 24 hours from date of receipt.
Achieve a 24 hour turnaround time after payment for contacting customers upon site approval.
Ensure safe keeping of confidential documents.
4. Interdivisional Liaison
Liaise with other departs within the main market division concerning customer related issues.
Handing over customer documents to contracts department for stock orders to be placed within 24 hours of receiving payment.
Refer after sales queries to maintenance and compliance department for respective individual's action.
5. Customer Liaison and Customer Care
Monitor that payment promises are honored and following up on non-payment within 10 days of approval.
Interact with customers to resolve customer queries, feedback within 24 hours of the query.
Intranet Reports, clarify.
Escalate major problems to management.
6. Daily Reporting
Complete a daily log sheets for departmental activities pertaining to application processing.
Report on turnaround times for customer notification for payment, declined sites, hand over’s

Educational history

Tertiary

Quest Computer Skills Centre

2012 - 2012

Diploma - Personal Assistant

UNISA

2010 - 2012

Diploma - Customer Service Management

Institute of Business Management of SA

2009 - 2010

Certificate - Business, Management, Marketing, and Related Support Services

Intuition Computer College

2005 - 2005

Certificate - Computer Programme

ED Mafole College

1997 - 2002

Matric - Matric

Matseliso Secondary School

1997 - 2002

Matric

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