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Currently resides in: Gauteng, South Africa
in Fort Beaufort South Africa
I am a qualified Communication Specialist, with an Honours degree in the field. My previous work experience is as a communication specialist in mining and manufacturing industries. I am currently working as a Service Delivery Manager, with my main responsibilities being Change Request Management; Compliance, Governance and Assurance; Customer Feedback surveys and active reporting on findings; Customer and Relationship Management; Demand Management; Knowledge Management and Continuous Improvement.
My goal is to grow in the Shared Services environment and if i ever go back into communications, at a Director level, I will be an asset because i now have a clear understanding of the customer and service delivery.
Roger Dyason Rd, Pretoria, South Africa
Mining, Energy and Natural Resources
Change Request Management
Compliance, Governance and Assurance
Customer Feedback surveys and active reporting on findings
Customer and Relationship Management
Demand Planninf and Management
Knowledge Management and Continuos Improvement
Develop, implement and maintain communication strategy and crisis communication plan for Exxaro Grootegeluk Coal
Management and support of corporate brand and identity
Writing, proof reading editing and design, Corporate magazine, electronic newsletter
Report and press release writing
Assist departments with campaigns
Update intranet, communication induction pack, Stakeholder Engagement, liaise with key stakeholders in the community, Municipality, businesses, suppliers, farms
Conduct surveys and Communication training for line managers, office personnel
Alice, South Africa | 2002 - 2005
Applied Communication Management - Honours - Media Studies
The programme entails:
Media Studies, Development Communication, Intercultural Communication, Corporate Communication
Journalism, Advertising, Business Management, Industrial Psychology, Sociology, Information Communication Technology, Research Methodology
Honours research project was in media studies and development communication
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