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Thembani Mabija

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Thembani Mabija

Thembani

Franchise Business Partner- MTN SA


Currently resides in: Gauteng, South Africa

Born in Cape Town South Africa

I work for MTN as an Franchise Business Partner

Contact details

thembani.mabija@gmail.com

O: 0832007820

M: 0834017101



Professional details

Current Position(s)

Franchise Partner | MTN
2013 - present

Consumer Goods, Fashion and Retail

I am a Franchise Partner for MTN responsible to Johannesburg Region


Previous Position(s)

Territory Sales Manager | British American Tobacco
2011 - 2013

Consumer Goods, Fashion and Retail


Territory Manager | BP- SA
2008 - 2011

In this role I am responsible for driving business performance in the Fuels Value Chain within the Retail Channel in a defined geography to ensure superior execution of fuel sales offers by ensuring business profitability and adherence to the highest HSSE and operating standards. Additional offers such as Convenience sales form a part of the responsibility. My key duties are as follows.

• I spend 80% of the time interacting with business partners and I provide expert knowledge and support to ensure operational excellence and standard application of operating standards.

• I monitor key performance indicators and performance trends and determine appropriate actions to address the issues to optimise the business and deliver best-in-class customer service.

• I execute all marketing programmes that are developed by the Marketing department to ensure BP achieves and maintain its leadership position in the fuels market.

• I act as a professional advisor and assume leadership between BP and its customer base to ensure that the Company's operating and HSSE standards are met and, in so doing, derive maximum value from our capital investments.

• I actively support the development of all sales channels aimed at optimising volumes and margins with due regard for the supply and logistics frameworks.

• I am responsible for Interviewing and appointing of the Retail Franchisees and Dealer


Territory Manager | BP
2008 - 2011

In this role I am responsible for driving business performance in the Fuels Value Chain within the Retail Channel in a defined geography to ensure superior execution of fuel sales offers by ensuring business profitability and adherence to the highest HSSE and operating standards. Additional offers such as Convenience sales form a part of the responsibility. My key duties are as follows.

I spend 80% of the time interacting with business partners and provide expert knowledge and support to ensure operational excellence and standard application of operating standards.

I monitor key performance indicators and performance trends and determine appropriate actions to address the issues to optimise the business and deliver best-in-class customer service.

I execute all marketing programmes that are developed by the Marketing department to ensure BP achieves and maintain its leadership position in the fuels market.

I act as a professional advisor and assume leadership between BP and its customer base to ensure that the Company's operating and HSSE standards are met and, in so doing, derive maximum value from our capital investments.

I actively support the development of all sales channels aimed at optimising volumes and margins with due regard for the supply and logistics frameworks.


Capabilities Trainer | BP
2004 - 2008

In this role I am was responsible for the development, delivery and implementation of HSSE and various operations capabilities programmes to support customer facing staff, business operations and management .And to ensure all operations capabilities are developed and delivered in line with the business capabilities requirements. My duties included the following

Planning and delivering key courses to ensure that delegates are engaged, motivated and trained effectively.

Spend 40% of the time working with peers and staff, and source best practices on effective delivery of operations capabilities to ensure that business specific and world class operations capabilities are achieved.

responsible for ongoing capability building of the frontline convenience staff.i.e cashiers ,forecourt attendants and Merchandisers

Establish and maintain relationships with the Operations and Convenience teams, understanding their convenience training issues and provide solutions.

Continually identify opportunities by the use of industry and competitor information and knowledge for growing the convenience capabilities.

Make recommendations on the changes that need to be made to convenience standards and to the convenience operating manual adopting best practice in the industry

Improve training programmes and methodology by ensuring delivered training matches or exceeds delegates' requirements.

Spend 80% of the time interacting with frontline staff and providing expert knowledge and support

Monitor and analyse the Mystery Motorist, Mystery Shopper and Mystery Car Wash programme and apply corrective actions where needed

Train all non-franchise dealers and cashiers on the Netpos system.

To facilitate training of first aid, fire fighting, FuelMaster and LPG programmes.

Promote a culture of HSSE, customer service and site standards when networking with business partners and their staff


Helpdesk Operator | BP
2001 - 2004

In this role I was part of a Helpdesk team, which was responsible for maintance of the BP equipments or systems at the retail service station through inbound and outbount helpdesk

Provide an effective and efficient telephone and customer response to all callers to the helpdesk

Assign calls quickly to correct service providers to ensure prompt resolution

Follow-up on all calls to give feedback to business partners, dealers and customers

Keep relevant business partners informed of calls in their area

Log and assign all calls correctly to ensure proper data and trend management information (Maximo and Custq)

Conduct detailed first level diagnostics to ensure a high level resolution

Work within all business partners and CCC team processes to ensure adherence to KPI's, Cost Controls and Agreed SLA's

Work closely with other CCC and business teams to create a seemless resolution to customer issues


Office Ledger Clerk | FNB
1999 - 1999

In this role I was situated in the back office of the FNB main branch, and my department was responsible for spotting and extracting all fraudulent cheques .Every morning we will receive all cheques from the various branches in the Western Cape, we will then sort them and look-out for the irregularities, and we will notify the various branches of all the fraudulent trends and send all the regular cheques back to the customers.

Attending to all cheques from FNB branches

Extracting of all Post dated cheques

Sending monthly statements to all cheque account customer

Verifying of signatures in all cheques

Sorting and filling of all customers cheques by branch and by name

Sending memos to FNB branches informing them of the latest fraudulent trends

Processing of all customers bank cheques

Unpaying of all fraudulent cheques

Sending bank communication to customers and informing them of the latest fraudulent trends and activities.

Updating of the customers mandate forms

Updating the customers account remarks


Enquiry Clerk | FNB
1998 - 1998

Attending to all customers account quarries
ATM Cash Loading
Issuing and ordering of customers cheques books
Opening and closing of customers accounts.
Attending to all telephone account quarries.
Assisting customers for ATM transactions
Balancing the cheque book register
Issuing of bank guarantee cheques
Issuing of customers bank statements
Attending to all telephone enquiries
Issuing of customers credit cards

Educational history

Tertiary

management college of south africa

2007 - 2007

BBA Degree - Mancosa

2004 : Damelin College

2004 - 2004

Marketing Management Diploma

Damelin

2004 - 2004

Marketing Management

Tertiary Education

Completed 1998

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