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Tsepo Kuali

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Tsepo Kuali

Call Centre at Cell C


Having been determined and vowed to succeed from an early age, I had realized that the only way to do so is to have a philosophy, a vision. A philosophy that would drive me to achieve the best results in everything I do and ensure that I develop and learn in process.

My Vision is based on an” only the willing to do" philosophy that's set a benchmark. With time; I have proven that not by myself but with other as well. I have always ensured that I give my best in everything I do, in addition to that, with developing an understanding of how smart work and hard work can be conductive to create results.

With my accomplishments and recognition I have earned an irresistible role in Tele-Marketing and Customer Service skills hence developing great experience in a Corporate World and this has given me a chance to interact positively and learn to build long-lasting relationships with people within various industries from various tribes and cultures. And with that, I have realized the one way for implementing an appraisal process is to keep that maintenance, exceed and not drop the ball.

As a whole, I offer world class communication skills, Solid client focus and very effective Leadership Skills, Furthermore I’m possessed focused and ambitious business ethics which provide for an asset in any business practice, hence, I eagerly anticipate the opportunity to discuss your business and the way in which I shall help you achieve and exceed them.



Professional details

Current Position(s)

Customer Care Call Centre | Cell C
2011 - present

ICT and Telecommunications

Process payments accurately and resolve customer issues
Research required information using available resources
Call and follow up customer calls/Queries
Complete call logs
Identify and escalate priority issues
Handle and resolve customer complaints
Build and maintain positive Relationship with customers


Call Centre Agent | Merchants Cell C Business Unit
2011 - present

ICT and Telecommunications

Assisting customers with network related issuies over the phone(Ccustomer Care)


Previous Position(s)

Inbound Customer Care Agent | Cell C
2011 - 2011

ICT and Telecommunications

I am an inbound customer care agent


Driver | Naso Dental Laboratory
2009 - 2010

ICT and Telecommunications

Drivering and delivering dental products to dentists


Tele Marketing Agent | 1. Company : Club Leisure Group
2008 - 2008

ICT and Telecommunications

Duration : 6 Months & 2 weeks

Educational history

Tertiary

Name Of Institution

2010 - 2012

Sanamik Financial Training - Certified Accounting Technician (C.A.T)

sanamik

2008 - 2009

Of - CAT

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