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Tsholofelo Moeca

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Tsholofelo Moeca

Senior Manager : Business Architecture at Cell C


I hold the position of a Senior Manager in Business Architecture at Cell C. Managing a team of Business Architects that translates business and conceptual requirements related to the customer, Billing and BSS Integration operations services into functional and detailed designs.

Works with the Project Management Office and other Services Planning Teams to plan the on-going development of the services roadmap and services capacity of Cell C customer operations application Billing and BSS Integration services, ensuring alignment with business strategy, overall cost effectiveness and system and service efficiency.

I am competent at working at senior management level, with politically awareness and sensitive to cultural differences. Able to establish cohesive teams and to develop relationships at all levels with work groups, suppliers and management.

I have a BSC (IS) degree from Rhodes University, a post graduate (PDP) certificate from GIBS, and currently engaged in MBA studies.

I have additional core competencies in system development, analysis and solution designs. For more information, please feel free to peruse my CV.



Professional details

Current Position(s)

Senior Manager : Business Architecture | Cell C
2012 - present

ICT and Telecommunications

To manage a team of Business Architects that translates business and conceptual requirements related to the customer, Billing and BSS Integration operations services into functional and detailed designs. Works with the Project Management Office and other Services Planning Teams to plan the on-going development of the services roadmap and services capacity of Cell C customer operations application Billing and BSS Integration services ensuring alignment with business strategy, overall cost effectiveness and system and service efficiency.


Previous Position(s)

Business Architect Manager | Cellc
2011 - 2012

ICT and Telecommunications

To manage a team of Business Architects that translates business and conceptual requirements related to the customer, Billing and BSS Integration operations services into functional and detailed designs


Solutions Architect | 2009/2010
2007 - 2010

ICT and Telecommunications

Member of a delegation team that defined and maps out the company's IT strategy to align with company's mission and vision.

Member of the delegation to compile the RFP for a new BSS stack.

Member of the delegation to review and evaluate bidders for the BSS RFP

Business Analyst team to get requirements from Business.

Solutions Architect for the CRM Migration project

Solutions Architect for the IPCC

Leader of the new IP Call Center (IPCC) team of analysts.

Member of the CUTOVER team to facilitate the entire migration to the new BSS sytem.


Development Team Lead | Accenture Services Pvt. Ltd.
2005 - 2007

ICT and Telecommunications

Job Description and Positions occupied within the company

As a Developer:
• Follow good security coding practices to ensure the application is free of most common coding vulnerabilities.
• Develop common test data using Mercury Test Director
• Configure, build and test the application or technical architecture.
• Work with other programmers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
• Fix any defects and performance problems discovered in testing.

As a Senior Developer:

• Informing the other leaders of any issues that may affect any other areas of the project.
• Participate in transitions of the application
• Document the application to facilitate maintenance.
• Liaise and interact with the client to deliver a quality product.
• Perform Integrated Development Testing (IDT)
• Mentor Junior Team members
• Responsible for overseeing the development of projects

As a Team Lead:

• Perform the detailed design of application and technical architecture components for CRM (Customer relations Management using Clarify.)
• Provide first line support for Production CRM system and resolve SLA’s.
• Create Business Requirement Specification, Functional Designs and other Documentation.
• Consult the client on new designs and architecture.
• Mentor Team members, I’m responsible for a team of 8 developers
• Lead the CRM team through SDLC phases.
• Systems Analyst



Personal Milestone at Accenture:

I developed Mobile Number Portability (MNP) in CRM, which is the ability to change cellular network providers while keeping your same number. i.e Move from Vodacom to CellC still using the same cell number.
This project was finished a month before other cellular network providers and a month before the deadline. I was involved in the design, development and implementation. Still consulting on MNP matters to-date at Cell C.


Network Controller | Department of Health Pelonomi Hospital
2004 - 2004

ICT and Telecommunications

Reason for leaving Better opportunity
Job Description

Maintain the departmental computer network
Hardware and peripherals repairs
Software installations and upgrades
Configurations
Trouble shooting
IT helpdesk and support

Personal Milestone at Accenture:

Upgraded the entire hospital's computers systems (hardware and software).


4. Company : Rhodes University 2002
Position Jan Smuts House Sub- Warden


Computer Science 1L Tutor | Rhodes University
2002 - 2002

Academia, Education and Training

Managing the student house
Maintaining the general well-being of the house and the students
First Aid support
Treasurer of student house funds
Administrator of student house documents

Educational history

Tertiary

TMForum

2013 - present

Business Process Framework (eTOM) Distilled

TMForum

2013 - present

Frameworx Overview

TMForum

2013 - present

Information Framework (SID) Distilled

TMForum

2013 - present

Implementer's Workshop (eTom)

Regenesys

2012 - 2014

Master of Business Administration (MBA)

Realirm

2012 - present

EA Bootcamp

International Computer Negotiations

2012 - present

Total Vendor Management

Voice Clinic

2011 - present

Leadership and Public Speaking

2008 Gordon Institute of Business Science

2008 - 2009

Foundation Leadership Programme - Post graduate Diploma

Borland

2007 - present

Borland UML

Oracle University

2006 - present

Business Process Execution Language

Rhodes University

1999 - 2002

BSC (Information Systems) - INF SYS; Computer Science and Information Systems

Rhodes University

1999 - 2002

BSC (IS) - Computer Science and Information System

St Joseph Christian Brothers College

1994 - 1998

Bachelor of Science (BSc) - Computer Science and Information Systems

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