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Wade Vollenhoven


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Wade Vollenhoven

Operations Manager at MCorp Communications

I have more than 10 years Operations Management experience in the Telecommunications Industry.

My areas of focus include Managed Services Management interaction in terms of network planning, roll-out, upgrades, faults, maintenance and disaster management related to Telecommunications Network infrastructure.

I have an in-depth knowledge of processes, networks and infrastructure.

I give great attention to detail and have the ability to multi-task within network
roll-outs, maintenance and disasters.

I also have 6 years Middle Management experience in the Engineering Industry, where I concentrated on Quality control aspects of various contracts


My key skills in the Telecommunications Network Operations include among others, exposure to:

• Fixed Line 2Mbit/s to 20Gbit/s Transmission
• Operations Process Development
• Fault Management Tools Development
• Dispatching and Controlling of Technicians
• Reports to Management and Executive levels
• Fixed line/Cellular equipment upgrades and maintenance
• Budget and Cost Centre control
• Operations Transitions
• Staff Recruitment
• Staff Performance Management

Wade Vollenhoven

Contact details

M: 0818868795

Web presence

Professional details

Current Position(s)

Operations Manager | MCorp Communications
2014 - present

ICT and Telecommunications

Operations Manager at MCorp Communications

Previous Position(s)

Available | Available
2013 - 2014

ICT and Telecommunications


Senior Manager | Cellc
2012 - 2013

ICT and Telecommunications

Responsible for Operations and Network Performance Management

Main Responsibility Areas:
Coaches and develops Customer Complaints team
Ensures Network Performance data availability
Network Operations
Proactive Maintenance
Customer Complaints

Key Tasks:
Analysis of Performance Reports
First-In detection filtering of performance issues (Hardware, software issues, existing TTs, existing CRs, Exceptions, Alarms)
Liaises with Network Planning to agree improvement plans
Network Performance analysis and improvement recommendations
Supports Fault Management
Supports Configuration Management
Manage Customer Complaints

Reason for leaving: Retrenched

Network Operations Business Manager | Nokia Siemens Networks
2012 - 2012

ICT and Telecommunications

The Network Operations Business Manager is responsible for strategic considerations regarding day to day Network Operations for the mobile network operations services provided in South Africa

The role will manage the daily operational responsibilities and budget for network operations projects and drive personnel planning along with cost efficiency.

The main interface to the customers for any Network Operations related issue.
Main contact Points: "C" Level management of the customer:
Managed Services Head Subregion/ Region/Global MS head
Operations Director Subregion SEA
Subregion Services Head
All Managed Services staff
3rd party labour brokers
HR department
NSN departments interfacing to Managed Services
Finance and Control
3rd party contractors
Managed Services NetwOps Global Team

Transfered to CellC(insourcing, S197)

National Operations Centre Operations Manager | Nokia Siemens Networks
2010 - 2012

ICT and Telecommunications

Responsible for the complete operational environment within the Infraco NOC, staff issues within the NOC environment and will be the final escalation for planned work approvals and management escalations within the NOC. Responsible that all KPI's setup for the NOC operations is within the contractual SLA targets. Attend operational meetings with the customer and the planning department. Closely working together with the customer to satisfy his needs according to the contract scope. As part of the operational management, take over the representation of the Operations Director in his absence.
Responsible for the fulfilment of all operational KPIs within the NOC. Ensure good communication and working relationships with the Neotel NOC. Responsible to input to the development of future Network strategies and policies. Responsibility that all NOC related processes and work instructions are up to date. Manage the day-to-day business within the NOC. Manage escalations towards the customer. Ensure the documentation of all incidents within the workflow tool. Sign off the operational acceptance of new network equipment and sites.
NOC startup for move from premises and disaster Management in case on total communications failure at the NOC.

Promoted to Operations Manager(Director)

CARE Program Manager | Nokia Siemens Networks
2009 - 2009

ICT and Telecommunications

Customer Relationship Management in Care phase including improvement of customer satisfaction and identifying up selling opportunities,
Care business management related to contract renewal process, care business planning and analysis and sales and profitability development, and
Operational management including provision of Care services and monitoring how NSN meet the customer SLA.

Network Operations Manager | Nokia Siemens Networks
2008 - 2009

ICT and Telecommunications

Responsible for the fulfilment of the Network Operations activities with agreed scope and SLA towards the Customer.
Secure customer satisfaction and customer loyalty
Overall customer contribution accountability
Ensuring the SLA targets towards the customer are met
Building up Managed Services team with the right structure to fill all areas of Managed Services scope towards the customer
Ensure that the Managed Service staff goes through a structured competence development plan relevant to their area of operations
Ensuring that the Managed Service expenses remain within the budgeted forecast
Develop a highly motivated Managed Sservice team
Ensure that all the network nodes and elements go through proper acceptance test process before being handed over to Managed Services
Ensure that the change management process is agreed and fully enforced in collaboration with other stakeholders like Network Intragration, the customer and the other vendors
Responsible for setting up performance objectives and goals for the teams
Ensure that all team members work within a safe environment and act in a responsible manner in line with company and partner values.
Ensures that fault reports and root cause analysis reports are generated for all major faults in the network
Works with the Care organization to ensure that all the back end support contracts are in line with the SLA requirements to the customer
Ensures timely generation of agreed performance and other network reports
Responsible for the Managed Services cost centre

Network Maintenance Manager | Nokia Siemens Networks
2007 - 2008

ICT and Telecommunications

Network Spares and Logistics,
Preventative Maintenance
Planned work
Fault Management
Disaster Management

VAS Technical Officer | VODACOM GROUP LTD
2007 - 2007

ICT and Telecommunications

Fault Monitoring on Netcool and logging of faults on HP Service Desk, Establishing tele-conferences, updating database, fault control

Network Operations Centre | Telkom S.A
2002 - 2006

ICT and Telecommunications

Emergency Restoration and Control - Fault Management

Fault control of Catastrophic/Major failures for the Transmission, Switching and Facilities domains; Correlation of failure information, Control of all NNOC sections namely: Surveillance, Analysis, Dispatch and TFMC. Control of field technicians, Establishing relevant tele-conferences. Disaster Management
Generate reports, update databases.

Network Operations Centre | Telkom S.A
2001 - 2001

ICT and Telecommunications

Planned Work

Screening and authorising of planning work references. Issue routines.

Reason for leaving: Internal transfer to Fault Management.

Technical Officer | Telkom S
2000 - 2001

ICT and Telecommunications

Service Activation Circuit Provisioning Centre

Co-ordinate customer data orders, plan service provision, tracking progress, ensure availability of equipment and attend internal and external queries related to an order.

Reason for leaving: Promotion to a higher grade.

Service Improvement Special Investigations | Telkom S
1998 - 2000

ICT and Telecommunications

Investigate and analyse fault history on circuits. Make service improvement recommendations. Generate spread sheets to track and monitor special investigations

My most notable achievement: Implementation of a National Fault Clearing Standard.

Reason for leaving: Requested transfer to broaden my knowledge of Telkom Network Infrastructure.

Quality Control Inspector | Ukukhanya Construction Projects
1996 - 1997

ICT and Telecommunications

Grinaker & Murray and Roberts Hullets Alluminium Expansion Project.

Attend Production & Safety meetings, co-ordinating and managing personnel. Welding, dimensional and quality inspections. Health and Safety representative.

Reason for leaving: Contract period expired.

Quality Control Inspector | Elgin Engineering
1994 - 1995

ICT and Telecommunications

Alusaf Hillside Smelter Project

Inspections on structural welding, dimensions and general work under the ISO 9000 Quality Standard. Final inspector on the Superstructures.

Reason for leaving: Contract period expired.

Toolmaker | Natal Tool & Dye
1993 - 1994

ICT and Telecommunications

Reason for leaving: Company relocated.

Quality Control Inspector | Elgin Engineering
1993 - 1993

ICT and Telecommunications

Engen / Sapref Shutdown
Inspections on structural welding and dimensions of heat exchanges and fin fans for upgrading, reworking or replacing.

Reason for leaving: Contract period expired.

Apprentice Toolmaker | Atlantis Diesel Engines
1989 - 1992

ICT and Telecommunications

Cape Town
Apprentice Tool, Jig & Dye maker
Involved in fixture design and set-up, casting development in the foundry. .

Reason for leaving: Completed Apprenticeship.

Educational history


Spes Bona Senior Secondary

1986 - 1988

English - Afrikaans, Mathematics, Physical Science, Technical Drawing and Electrical Work

Spes Bona

1985 - 1988

Atlantis Technikon NTC2 & NTC3

Engineering Science Mathematics Engineering Drawing

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