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Yolande Rautenbach

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Yolande Rautenbach

Hotelier


Currently resides in: Gauteng, South Africa

Born in Alberton South Africa

I am a fast learner and I enjoy taking on challenges. I find myself to be a creative person. I am a very well organised individual and I always strive to give my best in my career and focus on attention to detail. In my career I have learnt to multitask and make on the spot effective decisions.

Coming from the Hospitality Industry I am a vibrant young individual and I am able to work in a high pressure environment. I am a very well spoken and approachable person, I get along very well with people. I am definitely a team player in the working environment.

Contact details

yolande_rautenbach@yahoo.com

yolande@thergbpixellab.co.za

M: 082 847 1991


Web presence


Professional details

Current Position(s)

Temp | Leaders Personnel
2012 - present

Human Resources and Recruitment

Temp work as:

Temp switchboard Operator at PwC (Pricewaterhouse Coopers / Sunninghill)
• Switchboard Operation:
Answering internal and external telephone calls.
Listening to callers requests/complaints and responding appropriately.
Ensuring that all incoming calls are directed to the correct persons within PWC.
Ensuring that all costs incurred are charged to the relevant departments and correct cost centres.
If a call comes back to the board, the operator will be required to take a message, or alternatively give the caller an alternate contact number e.g. cellular phone number or transfer the call to a secretary.
Forwarding messages to the recipients via e-mail.

• HELPDESK
Assisting clients with directions to the Sunninghill offices.
Providing addresses and contact numbers of PWC offices worldwide to clients.
Transferring internal calls.
Assisting with information on international and national employees’ details.


Previous Position(s)

Reservationist/Receptionist | Marion on Nicol
2012 - 2012

Consumer Goods, Fashion and Retail

• Responsibilities & Duties :

Follow up on all reservations from (activities from previous day) is done daily with the GM after the morning brief
Any bookings queries are done within an hour follow up with telephonic call.
Function sheet must be very specific with accurate details to ensure Operations executions are seamless. Guest need to confirm accuracy of details & sign on function sheet at least one week prior
Ensure daily follow up is done for any payment that might be outstanding from any events
Guest satisfaction, follow up every Monday(Report) to GM as pre spread sheet
Weekly report on reservations, status on provisional, confirm & method of payment with T/C’s sign prior
Provisional booking is carefully monitored to ensure Revenue Management is maximized
Weekly function forecast to all HOD’s to be ready with all correspondence, T/C’s signed and details
Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs
Complete forms i.e. vendors, BEE etc in accordance with company procedures
Monitor weekly management and personnel duty roster
Ensure all weekly planning is done prior to meetings
Daily/weekly meetings minutes to be updated timorously and prepared agendas prior to meetings
Shift cover at reception when staff is on breaks
Procedure on Transport-Fleet control book for each vehicles & check list for Vehicles and assign Drivers for the day/week & control of KMS & assign driver daily duties & trips
Compiling of month end figures of the admin report.
Ordering and distribution of all stationary


Duty Manager | The Protea Hotel Parktonian All Suite
2012 - 2012

Consumer Goods, Fashion and Retail

Duty Manager:

• Food and Beverage Management:
Managing staff performance and conducting training where needed.
Running of private functions.
To deal with customer complaints efficiently, ensuring complete guest satisfaction is reached.
Stock takes and stock balancing.
Ensuring that minimum standards within the company are adhered to.
Overseeing the smooth running of the 240 seater Orchards Restaurant for Breakfast, Lunch or Dinner service.
Ensuring Room Service runs smooth, that time limits are met and that the orders reach the rooms in the standards set out.
Ensuring that the Meridians and Sky-Level bars service runs smoothly, and drinks and food are served to an acceptable standard.
Micros back-of-house interface.
Intermediate knowledge of Opera PMS.
Ensuring that the day conferences are serviced and attended to as expected.
Ensuring that function set-ups are done according to standard.
Scheduling of staff according to business requirements.
Ensure smooth running of department in the absence of the Food and Beverage Manager

• Rooms Division:
Preform supervisory daily duties of checking that rooms and standards are met within the Housekeeping department
Deal with month end stock takes and month end figures
Assisting the Executive Housekeeper with any other requests
Assisting with Administrative paper work for the Executive Housekeeper
Have an excellent communication line with all supporting departments

• Purchasing:
Capturing Invoices on Materials Control
Doing mid-month and month end stock take
Placing daily orders for food stores and monthly orders for Housekeeping
Doing Stock Control Daily and Spot Checks once a week
Compiling and Distributing Mid-Month and Month End Figures

• Banqueting Co-Ordinator:
Deal with incoming enquiries
Take prospective guests on site inspections
Do Daily Follow ups on enquiries and quotes to convert into bookings
Ensure the full payments of all bookings and final accounts are received


3rd Year Management Trainee | The Protea Hotel Parktonian All Suite
2011 - 2011

Consumer Goods, Fashion and Retail

Third Year:

43 weeks practical experience in:
• Accounting :
Shadowing the creditor and debtors clerk
Shadowing the assistant accountant with month end, OE stock take
Got shown how budgets are drawn up by the Financial Manager
Shadowing the HR Manager with the daily banking and other Duty’s

• Food and Beverage Management:
Managing staff performance and conducting training where needed.
Running of private functions.
To deal with customer complaints efficiently, ensuring complete guest satisfaction is reached.
Stock takes and stock balancing.
Ensuring that minimum standards within the company are adhered to.
Overseeing the smooth running of the 240 seater Orchards Restaurant for Breakfast, Lunch or Dinner service.
Ensuring Room Service runs smooth, that time limits are met and that the orders reach the rooms in the standards set out.
Ensuring that the Meridians and Sky-Level bars service runs smoothly, and drinks and food are served to an acceptable standard.
Micros back-of-house interface.
Intermediate knowledge of Opera PMS.
Ensuring that the day conferences are serviced and attended to as expected.
Ensuring that function set-ups are done according to standard.
Scheduling of staff according to business requirements.
Ensure smooth running of department in the absence of the Food and Beverage Manager

• Purchasing:
Capturing Invoices on Materials Control
Doing mid-month and month end stock take
Placing daily orders for food stores and monthly orders for Housekeeping
Doing Stock Control Daily and Spot Checks once a week
Compiling and Distributing Mid-Month and Month End Figures

6 weeks block release at University of Johannesburg Hotel School.


2nd Year Management Trainee | Protea Hotel Karrideane Beach
2010 - 2011

Consumer Goods, Fashion and Retail

Second Year:

43 weeks practical experience:
• All Food and Beverage departments:
Running of private functions.
To deal with customer complaints efficiently, ensuring complete guest satisfaction is reached.
Ensure smooth running of department in the absence of the Food and Beverage Manager
Ensuring that the day conferences are serviced and attended to as expected.
Ensuring that function set-ups are done according to standard.
Scheduling of staff according to business requirements.

• Rooms Division:
Welcoming all GUESTS at the reception desk
Check-in and Check-out of Guests at the reception desk
Ensuring all daily paper work is done before the shift ends
Have excellent verbal and written handovers done on every shift
Have an excellent communication line with Front office manager and all other departments
Handling of Cash Floats
Assisting the Front office manager with any other requests
Preform supervisory daily duties of checking that rooms and standards are met within the Housekeeping department
Deal with month end stock takes and month end figures
Assisting the Executive Housekeeper with any other requests
Assisting with Administrative paper work for the Executive Housekeeper
Have an excellent communication line with all supporting departments

6 weeks block release at University of Johannesburg Hotel School.


1st Year Trainee | Protea Hotel Midrand
2009 - 2010

Consumer Goods, Fashion and Retail

First Year:

43 weeks practical experience in:
• Food preparation and Food service
Room service waitron
Proper phone etiquette when answering phone
Dealing with GUESTS
Ensuring service standards are met
Assisting with stock takes
Pre-Preparation of all food
Ensuring Hygiene standards are met
Learning basic skills of catering and management of kitchen

6 weeks block release at University of Johannesburg Hotel School.


Orientation Trainee | Protea Hotel Gold Reef City
2007 - 2009

Consumer Goods, Fashion and Retail

Orientation Year:

• Rooms Division:
Welcoming all GUESTS at the reception desk
Check-in and Check-out of Guests at the reception desk
Ensuring all daily paper work is done before the shift ends
Have excellent verbal and written handovers done on every shift
Have an excellent communication line with Front office manager and all other departments
Handling of Cash Floats
Assisting the Front office manager with any other requests

• Food and Beverage Department:
Running of private functions.
To deal with customer complaints efficiently, ensuring complete guest satisfaction is reached.
Ensuring that the day conferences are serviced and attended to as expected.
Ensuring that function set-ups are done according to standard. .
Pre-Preparation of all food
Ensuring Hygiene standards are met
Learning basic skills of catering

Educational history

Tertiary

PYRO Fire Training

2012 - 2013

Advanced Fire Fighting and Fire Marshall Training Course

Protea Hotels Institute for Professional Development (PHIPD)

2011 - present

Managing Poor Performance and Incapacity

Protea Hotels Institute for Professional Development (PHIPD)

2011 - present

Initiating Disciplinary Enquiries

PYRO Fire Training

2009 - present

Basic Fire Awareness and Evacuation Training Course

University of Johannesburg

2009 - 2011

Certificate in Hospitality Management - Hospitality

Protea Hotels Institute for Professional Development (PHIPD)

2009 - present

Protea Hotels Reservations Training

Business Risk Solutions

2008 - present

Fire Team Training

High School Marais Viljoen

2002 - 2006

High School Diploma

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