One of the things that hurt bettors most about bookmakers is when they have a poor customer service.
Imagine you as a bettor after winning your bet and the bookmaker doesn’t want to pay or even go as far as cancelling your tickets, it does happens and it hurts.
It is even more painful after you tried to make a complaint but due to the poor customer service, the bookmakers refused to attend to you.
At this point, you as a bettor will feel let down, especially as you might believe you have lost your money, your gains and even lost precious times reading statistics to make the bet.
If you have been in the shoe where you are not been treated well by a bookmaker due to their poor customer service, you have every right to take the issue up with a higher body.
Since every bookmakers within the shore of South Africa are registered with the government, you can make your complaint known to the National Gambling Board Complaints.
The National Gambling Board is responsible for the oversight of the regulation in the gambling industry throughout the country and to preserve the integrity of South Africa as a responsible global citizen.
However, before reaching out to the National Gambling Board, it is best to have try all your best to reach out to the bookmaker through the steps below;
- Contact the bookmaker asking for resolution
- Post a comment about the problem you are having in the comments below
- If the issue is still unresolved consider contacting the gambling board where the bookmaker is licensed
When sending your complaint to the gambling board, make sure to provide details of the complaint. You can use the format below;
- Name of Bookmaker
- Nature of complaint
- What you have done to try resolve the issue with the bookmaker
- The steps the bookmaker has taken so far
After doing this, the gambling board will take it up.